Senior Software Engineer (IVR Developer, Genesys, Nuance )

About

Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We're looking for an InP – Software Engineer Senior to join our ever‑evolving Service Excellence – Omnichannel Communications team and help us unleash the potential of every business.

Responsibilities

• Design, build, and optimize Genesys Cloud Architect call flows for IVR and routing.
• Collaborate with cross‑functional teams to gather requirements and translate them into robust technical solutions.
• Integrate IVR systems with backend services and databases to ensure seamless functionality.
• Optimize applications for performance, scalability, and reliability.
• Participate in the full software development lifecycle—from planning and development to deployment and maintenance.
• Conduct code reviews, mentor junior developers, and contribute to a culture of technical excellence.
• Troubleshoot and resolve system issues to maintain high availability and performance.
• Work closely with architects to ensure 99%+ system uptime.
• Continuously improve call flows and user experience through data‑driven insights.
• Stay current with industry trends and emerging technologies.

Requirements

• 7+ years of IVR development experience, with deep hands‑on expertise in Genesys Cloud Architect.
• Genesys Cloud Professional certification is considered a strong advantage.
• Strong proficiency in Java, including building backend services and IVR integrations.
• Strong understanding of telephony protocols (SIP, VoIP, CTI).
• 5+ years of experience in API development and/or backend integration.
• Excellent problem‑solving and communication skills.
• Ability to work onsite and collaborate with cross‑functional teams.
• 4+ years of experience in RDBMS technologies such as PostgreSQL, MySQL, MS SQL, etc.

Added bonus if you have:

• Experience working in a SAFe Agile environment.
• Exposure to speech recognition and natural language IVR technologies.
• Experience in B2B Fintech industry.

About the Team

Our Product and Technology teams are behind the game‑changing products and digital experiences we're best known for. Striving for better, they never stand still—delivering impactful innovations that power transactions across the world.

We are a highly skilled and collaborative team specializing in the development of Intelligent Voice Response (IVR) systems that enhance customer service through advanced automation and natural language technologies. Our work combines expertise in Natural Language Understanding and voice interface design to create scalable solutions that deliver efficient and intuitive user experiences. As part of our team, you will contribute to meaningful innovations that shape how businesses communicate with their customers. We value technical excellence, creative problem‑solving, and a shared commitment to building systems that make a real impact.

Company Overview

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic; every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.