Senior Software Support Engineer

About Epiq

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Summary

The Senior Software Support Engineer is responsible for providing advanced technical support and troubleshooting for software products within the organization. This role requires strong analytical, programming, and problem-solving skills to ensure successful resolution of software issues.

Essential Job Responsibilities

• Provide advanced technical support and troubleshooting for software products.
• Collaborate with stakeholders to gather requirements and ensure alignment with organizational goals.
• Perform functional testing and requirements analysis.
• Provide regular updates and reports to senior management on software support status.
• Identify and resolve software support issues and risks.
• Foster a collaborative and productive work environment within the software support team.

Qualifications & Requirements

Education

• Required: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferred: Master's degree in Computer Science or a related field.

Experience

• Required: Minimum of 5 years of experience in software support or a related field.
• Preferred: Experience in providing advanced technical support and troubleshooting for software products.

Skills

• Agile Methodology
• Analytical Analysis
• Computer Programming
• Computer Science
• Decision Making
• Functional Testing
• Requirements Analysis
• Software Development
• Teamwork
• Web Services

Certifications

• Required: None.
• Preferred: Certified Software Support Engineer (CSSE) or equivalent certification.

Physical Requirements

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Compensation

The Compensation range for this role is $110,000 -$130,000 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

Providing information for the Work Opportunity Tax Credit (WOTC) is voluntary and is used solely to determine potential tax credit eligibility. Responses do not impact employment decisions.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Benefits

Click Here To Learn About Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback