Senior Engineer

Company Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250 M in funding from tier‑one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

Role Overview

Our team values a high‑ownership mindset. As a Senior Engineer, you will not only write code but also provide valuable input on feature development and the technical foundations of our systems. You must empathize with our direct customers and end users who interact with the AI agents we power, thinking about the best ways to solve problems on our roadmap.

About You (Requirements)

• 5+ years of experience as a Software Developer (strong preference for Python, JavaScript/TypeScript)
• Comfortable across platforms with strong web experience and meaningful exposure to mobile ecosystems (e.g., native apps, SDKs, or mobile web constraints)
• Experience with SDKs (building or integrating third‑party ones) and ability to reason about developer ergonomics, API design, and extensibility
• Excited by ambiguity and comfortable shaping the path forward alongside product and design
• Ability to articulate technical decisions clearly, explaining both the “what” and the “why” behind architectural choices, trade‑offs, and implementation details
• Proven experience mentoring engineers through code reviews, design discussions, and knowledge‑sharing

Outcomes (Responsibilities)

• Execute on our ambitious product roadmap by creating and implementing technical designs
• Actively participate in levelling‑up our current development practices
• Champion a high‑quality bar by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
• Ensure the team delivers the best AI Agent platform experience by staying close to customer feedback, internal team pain points, and collaborating closely with product and design partners

Benefits & Perks

Benefits

• Unlimited Vacation
• Comprehensive health, dental, vision, travel, and life insurance coverage
• Wellness Account for overall well‑being and lifestyle
• Employee & Family Assistance Plan

Perks

• Flexible Work Schedule
• Remote‑First, In‑Person Friendly options
• Learning & Development Budget
• Work‑from‑Home Budget for tools and support
• Access to Cutting‑Edge AI Tools
• Hands‑On experience with Large Language Models (LLMs)
• Opportunity to work at the forefront of AI innovation

Benefits and perks apply to full‑time, permanent employees.