Senior Software Engineer (Tel Cloud)

About

What the job involves

• As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems.
• You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy
• This position reports to an Engineering Manager in the Telephony Platform team
• We don’t mind if you come from a different engineering background or haven’t worked in communications before.
• Just be excited to learn, contribute to the team, and build a fast, reliable, elegant product that delights our customers
• Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing
• Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications
• Build monitors and alerts to maintain high reliability and observability
• Participate in releases and on-call rotations, driving operational excellence for the team's platform components
• Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services
• Strategize and drive the roadmap for cross-team platform initiatives
• Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience
• 5+ years of SaaS professional experience maintaining large-scale production backend systems
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality
• Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP)
• Familiarity with async and Map Reduce design patterns, as well as No SQL databases, distributed caches, and large-scale data lakes
• Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics)
• A strong sense of urgency, personal agency, and customer empathy
• Passion for data-driven decisions, building resilient systems, and solving classes of problems
• Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply