Senior Solutions Analyst

Analysis (including Business Case)

• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)

• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People

• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team

Additional Job Description

• Proven ability to collaborate effectively within Agile environments (Scrum/Kanban), including active participation in daily stand-ups, backlog refinement, sprint retrospectives, and paired programming/code reviews
• Strong understanding and practical application of RESTful API design principles, including version control, clear documentation, and consistent error handling
• Experience with SOAP-based web services, including request/response structure, WSDLs, and integration testing
• Skilled in designing and optimizing database schemas, with advanced proficiency in writing performant SQL queries for PostgreSQL using tools like PG Admin
• Demonstrated experience with Postman for creating, testing, and maintaining API collections and automated documentation
• Strong attention to detail, with a focus on accuracy and completeness across documentation, data handling, and solution implementation
• Highly adaptable, with a continuous learning mindset and a proactive approach to exploring new technologies, frameworks, and modern software architecture patterns
• Excellent written and verbal communication skills, with a track record of effective collaboration with cross-functional teams including Product Owners, Subject Matter Experts (SMEs), UX Designers, Business Analysts, QA/Testers, and other stakeholders
• Advantageous: Development background, enabling deeper technical understanding and stronger collaboration with engineering teams
• Advantageous: Prior experience in the banking or financial services sector, with familiarity in regulatory, security, and transactional domain requirements

Qualifications

Education

• Bachelor's Degree in Information Technology

Work Experience

• Experience in a similar environment
• 8 + Years (outline preferred years in the role experience)