Healthcare Senior Solutions Engineer

About

The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business‑driven consulting to both prospective and existing customers. SEs offer healthcare‑centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI‑powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre‑sales engineering and technical qualification to solution architecture and post‑sale expansion. The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C‑level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.

Key Responsibilities

• Conduct research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors, and general business challenges.
• Carry out discovery conversations with customers to understand their needs and requirements for a new solution; uncover customer pains, learn about objectives, gather metrics for pricing/value discussions, and listen for information to leverage in presentations.
• Use in‑depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs; continuously learn about new releases and innovations.
• Design and deliver presentations to customers (on‑site & virtual) showing Talkdesk’s capabilities aligned to the customer's pains and needs uncovered during discovery.
• Generate simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assist with scoping Statements of Work (SOWs) for customer implementations as needed.
• Scope, execute, and manage customer pilots and Proof‑of‑Concepts (POCs).
• Respond to functional and technical RFI/RFP requirements and map those requirements to the software solution.
• Work closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps.
• Assist with marketing and demand generation events as necessary.

Core Background (Requirements)

• B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience.
• 8+ years as a Solutions Engineer in software, VOIP/telecommunications, contact centers, premise or cloud selling to commercial or enterprise customers.
• Ability to command attention in a room by delivering compelling presentations and demonstrations.
• Strong problem‑solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non‑technical audiences.
• Excellent presentation and communication skills; capable of leading technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management software, ITSM, data warehousing, business intelligence (a plus).
• Knowledge of UCaaS, CCaaS software (a plus).
• Knowledge in web/scripting technologies (a plus).

Desirable Health & Life Sciences Experience

• Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
• Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
• Experience in SaaS, with 2+ years supporting healthcare‑specific customers.
• Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
• Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
• Willingness to travel 20–50% for customer and internal meetings.

Benefits

• Pay Range (OTE): $144,000 – $235,000
• Other Compensation: Eligibility for long‑term incentives (equity) and short‑term incentives (bonus or commission) based on level and role.
• Health Insurance: Medical, dental, vision, life and disability insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan.
• Paid Time Off: Uncapped PTO program, subject to manager approval and business needs.
• Paid Holidays: 14 paid holidays each year.
• Paid Sick Leave: Uncapped sick leave, subject to manager approval and business needs.

Work Environment and Physical Requirements

• Primarily office‑environment work, with extended periods of sitting or standing and computer‑based tasks.
• Limited lifting and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.).