Solutions Engineer

About

Grafana Labs is a remote‑first, open‑source powerhouse. There are more than 20 M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3 000 companies—including Bloomberg, JPMorgan Chase, and eBay—manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self‑managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

The Opportunity

The Solutions Engineering team are the customer‑facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands‑on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.

A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.

Responsibilities

• Partner with the Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Deliver product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Drive product conversations based on need and problems with customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge‑base articles and create other public or private enablement material

Requirements

• 5+ years of technical pre‑sales experience
• Open to various and complex assignments, requiring strong judgment, collaboration, and leadership
• First‑class written and oral communication skills to collaborate with remote‑first internal teams and worldwide customers; ability to skillfully articulate our value proposition and the technical advantages of our products
• Passion for solving technical challenges and bringing creative solutions to customers
• Technical mindset with a desire to grow technically
• Must be located in Italy

Bonus Points

• Experience with open source technologies, or in the Metrics/Monitoring space
• Experience with sales methodologies like MEDD(P)ICC

Compensation & Rewards

In Italy, the OTE (On‑Target Earnings) compensation range for this role is 107,250 – 128,000 EUR. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

Why You’ll Thrive at Grafana Labs

• 100 % Remote, Global Culture – remote‑only company with talent worldwide, united by collaboration and shared purpose
• Scaling Organization – tackle meaningful work in a high‑growth, ever‑evolving environment
• Transparent Communication – open decision‑making and regular company‑wide updates
• Innovation‑Driven – autonomy and support to ship great work and try new things
• Open Source Roots – community‑driven values shape how we work
• Empowered Teams – high trust, low ego culture that values outcomes over optics
• Career Growth Pathways – defined opportunities to grow and develop your career
• Approachable Leadership – transparent execs who are involved, visible, and human
• Passionate People – smart, supportive folks who care deeply about what they do
• In‑Person onboarding – thrive from day 1 with fellow new “Grafanistas”
• Balance is Key – global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days to allow the team to truly disconnect.