Solutions Engineer

About Zenskar

Zenskar is growing fast, and this role is at the heart of it — helping customers see real value, building on a motion that is already working, and doing it alongside a sharp, ambitious team.

Responsibilities

• You will be the voice of the customer internally, partnering with Sales, Product, and Engineering to solve complex customer problems and not just explain features.
• You will bring genuine finance domain credibility: you can have thoughtful, credible conversations with Controllers and Finance leaders on topics like revenue recognition, billing complexity, and close cycles, and connect those discussions back to product value.

Solutioning

• Understand customer billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
• Translate complex business requirements into clear, structured Zenskar workflows and setups.
• Design solutions for complex billing, revenue recognition, and reporting processes, focused on outcomes rather than features.

Pre-Sales & Technical Discovery

• Partner with Sales on live demos, sandbox setups, and RFP responses.
• Participate in discovery conversations with CTOs, CFOs, Controllers, VPs of Finance, and senior stakeholders, connecting customer needs to Zenskar's capabilities.
• Build and maintain demo environments that reflect real-world enterprise use cases.
• Support enterprise deal cycles and contribute meaningfully to deal outcomes.

Internal Coordination & Escalation

• Act as the voice of the customer internally, sharing structured insights with Product and Engineering.
• Create clear handoff documentation when transitioning deals or use cases.
• Raise and follow through on time-sensitive issues to ensure momentum is never lost.

Documentation & Enablement

• Create customer-specific solution documentation and onboarding references.
• Contribute to internal knowledge bases, enablement material, and product documentation.
• Communicate clearly — simple enough for a CXO, precise enough for technical teams.

Ideal Candidate

• Strong Senior Solutions Engineer / Pre-Sales / Sales Enabler profile.

Mandatory Requirements

• Location: Candidate must be based out of US / Canada only.
• Experience 1: Must have 6+ years of relevant experience in Solutions Engineering, Pre-Sales, Technical Consulting, or similar customer-facing sales enabler role in a B2B SaaS environment.
• Experience 2: Must have spent the last 3+ years continuously in a Solutions Engineer / Pre-Sales / Technical Consultant role, owning customer-facing solutioning, demos, and deal support.
• Experience 3: Must have hands-on experience conducting technical discovery sessions, enterprise demos, sandbox setups, and POCs for mid-market and enterprise customers.
• Experience 4: Must have experience supporting or co-owning enterprise deal cycles of $75k+ ACV, with multi-stakeholder sales processes (Finance, CFO, CTO CXO-level stakeholders).
• Experience 5: Must have strong solutioning experience, including configuring workflows, pricing, contracts, billing logic, and implementing technical demos of SaaS products.
• Experience 6: Must have a strong understanding of APIs, SaaS architecture, and system workflows, with the ability to reason through integrations and technical use cases.
• Education: Must have either CPA (or equivalent certification, CPA preferred), can be ignored if you have work experience in BillingTech, AudiTech, FinTech space.
• Company: Must have worked in B2B SaaS companies, preferably in FinTech / Billing / ERP / RevOps domain.

Preferred Requirements

• Experience 1: Experience working at or selling products related to Billing / Subscription management / RevOps / ERP systems (e.g., NetSuite, Salesforce Billing, Zuora, Chargebee, Recurly).
• Experience 2: Must have deep functional knowledge of finance operations, including: Revenue recognition (RevRec), Billing and invoicing workflows, Order-to-cash lifecycle, Close cycles and financial reporting.
• Experience 3: Proven experience in owning implementation or go-live outcomes, including accountability for delivery timelines and quality.
• Experience 4: Experience using CRM tools (e.g., Salesforce) for pipeline tracking, deal support, and customer engagement.

Perks, Benefits and Work Culture

• Variable: Based on performance.
• ESOPs (for full-time roles).

Benefits (for full-time roles)

• Health insurance.
• Generous vacation policy.
• Learning and development budget.
• Team events and company offsites.
• Maternity and Paternity benefits.
• Company Laptop.
• Friday game nights.

Location

Remote - United States, Canada