Senior Solutions Engineer, Zoom Phone

What You'll Do

As a Senior Solutions Engineer for Zoom Phone, you will play a crucial role in revolutionizing enterprise communications. Your expertise will aid large organizations in enhancing their telephony and collaboration experiences. This position provides the unique opportunity to engage with both customer-facing and internal teams—designing innovative solutions for complex business challenges and working with product and engineering teams to shape the evolution of Zoom's telephony platform. You will flourish in a vibrant, growth-oriented environment where your skills significantly impact customer success and product advancement.

About the Team

Join our dynamic team of technical experts dedicated to offering top-tier enterprise communication solutions. You will collaborate closely with Sales Engineers, UCaaS Advisors, Product Management, Architecture, and Quality Assurance teams to ensure that Zoom Phone upholds the highest standards of reliability and performance. We prioritize sharing knowledge, ongoing learning, and cross-functional collaboration as we collectively pave the way for the future of enterprise telephony while supporting each other's professional growth.

Key Responsibilities

• Translating business objectives into comprehensive telephony solution strategies tailored for enterprise clients.
• Partnering with Sales Engineers, UCaaS Advisors, and specialists to ensure technical recommendations align with customer requirements.
• Working with product, architecture, and quality teams to rigorously test and validate new telephony features prior to their production release.
• Presenting advanced UCaaS and CCaaS solutions to both technical teams and executive stakeholders.
• Diagnosing and troubleshooting intricate telephony and network configurations during proof-of-concept phases.
• Influencing product roadmaps by sharing valuable customer use cases and market insights with Product Management teams.
• Delivering targeted demonstrations highlighting telephony integrations, AI-driven features, and workflow automations.
• Creating and maintaining comprehensive technical documentation to support solution delivery and sales enablement efforts.
• Mentoring team members on advanced telephony concepts and industry best practices.

Qualifications We Seek

• 7+ years of experience in technical pre-sales or customer-facing engineering roles.
• A high-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architectures.
• Strong familiarity with enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs.
• A robust understanding of the UCaaS and CCaaS market landscape, including competitors such as Microsoft, Cisco, RingCentral, Amazon, and 8x8.
• Demonstrated ability to collaborate effectively across various departments, including product management, QA, architecture, and customer success.
• Excellent communication skills for conveying complex technical concepts in clear, business-relevant language.
• Preferred certifications such as MCSE, CCIE, or other relevant networking and telecommunications credentials.
• A results-oriented mindset that thrives in dynamic, growth-focused environments.

Compensation Information

Salary Range: $146,000.00 - $319,400.00.

Starting pay will depend on various factors and will align with your qualifications and experience.

Zoom also implements a location-based compensation structure; therefore, salary ranges may differ based on the location of candidates.

At Zoom, we believe in giving you ample time to apply; hence, you have at least 5 days to submit your application. Mark your calendars for the anticipated position close date: 06/30/26.

Work Environment

Our structured hybrid approach focuses on office and remote work settings. The work style for this role is indicated in the job description.

Benefits

As part of our award-winning workplace culture, we provide an extensive benefits program designed to promote physical, mental, emotional, and financial well-being, support work-life balance, and encourage community engagement.

About Zoom

We empower people to connect, enabling enhanced teamwork. Our mission is to build the leading collaboration platform for enterprises, addressing the needs for seamless communication with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We are solution-driven, accelerating progress by designing innovative solutions with our customers in mind. Join us in a collaborative, growth-focused environment that encourages skill enhancement and career advancement.

Our Commitment

At Zoom, we are dedicated to ensuring fair hiring practices and supporting every candidate based on their skills, experience, and potential. If you require any accommodations during the hiring process, please inform us—we are here to assist you at every stage.

Equal Opportunity

Zoom is proud to be an equal opportunity workplace and an affirmative action employer. We ensure that no one is discriminated against regarding race, religion, nationality, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. Your information will be kept confidential according to EEO guidelines.

#LI-Remote