Senior Solutions Engineer

About

Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.

We are looking for ambitious and driven individuals to support our fast global growth.

Responsibilities

• Deliver a variety of technology services to customers including deployments, configurations, knowledge transfer, software upgrades, maintenance and deprecation
• Lead planning, installation and integration of Taurus solutions in physical, virtual or hybrid IT environments
• Deliver advanced hands-on professional services such as product customization, integration, upgrades, and troubleshooting in customer environments
• Maintain and support overall relationships with customers to increase adoption, retention and satisfaction
• Establish trusted relationships with customers as a strategic advisor and support continued value of products and services
• Work with customers to continuously improve Taurus's offering and learn customers’ needs and requirements
• Advocate customer needs and issues across Taurus
• Ensure knowledge transfer on all aspects of Taurus products to partners and customers
• Work closely with engineering team members to quickly resolve client issues and drive customer satisfaction post-sales
• Organize and improve technical and user documentation for customers

Requirements

• 8+ years of hands-on technical experience integrating products using/debugging APIs, Kubernetes deployments, network issues in complex environments
• Proven experience as a technical Solutions Architect, Solutions Engineer/Pre-Sales Engineer, Technical Account Manager or equivalent with history of increasing customer satisfaction, adoption, and retention
• Experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management
• Experience in various DevOps build and testing processes, release management, product lifecycle management
• Strong knowledge of modern DevOps tooling including Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell
• Ability to deploy simple and complex solutions and integrate them into existing production environments
• Knowledge/experience in database management (SQL) and software development preferably in Go, Java, or Python
• Impeccable written and verbal communication skills
• Eager to learn, highly focused on targets, team results-oriented
• Willingness to travel regularly to visit customers

Benefits

• Opportunity to work at the intersection of digital assets and finance
• Skilled and experienced team including world-renowned experts
• Fast-paced learning environment
• Entrepreneurial spirit
• Team spirit
• Great moment to join as company grows and expands
• State-of-the-art technology and IT infrastructure
• Hybrid remote work
• Flexible working hours

Note

We will not consider applications via agencies.

taurushq.com