Senior/ Staff Engineer, Field Service

Role:

This is a key technical leadership role responsible for the installation, commissioning, service support, and stabilization of SMT equipment at customer sites. The position requires strong hands-on technical expertise, the ability to lead on-site teams, manage customer escalations, and ensure high service quality and customer satisfaction across multiple projects.

Responsibilities: • Install, commission, and support SMT equipment during production ramp-up phases • Provide on-site customer training and application support • Deliver standby and breakdown service support as required • Respond promptly to regional and customer service calls • Monitor production performance and support SMT line stabilization • Act as the technical lead and primary point of contact during customer escalations • Lead and coordinate on-site engineers during equipment installation and ramp-up • Plan and prioritize tasks, allocate resources, and ensure timely project execution • Drive continuous improvement initiatives to enhance equipment performance • Ensure compliance with safety standards, quality requirements, and ASMPT service processes • Mentor engineers and promote technical knowledge sharing within the team • Support management with technical inputs, risk identification, and improvement actions

Requirements: • Diploma or Degree in Mechanical Engineering, Electrical and Computer Engineering, Mechatronics, or a related discipline • Preferably 12–15 years of experience in a SMT equipment service environment • Strong knowledge of SMT equipment, including Printers, Pick & Place machines, and SPI systems • Hands-on experience with ASMPT DEK and SIPLACE platforms is preferred • Expertise in SMT machine maintenance, programming, optimization and changeover support • Advanced troubleshooting skills with a structured approach to root cause analysis (RCA) • Knowledge of SMT processes, particularly printing and inspection • Experience in SMT line software, MES integration, and industrial automation • Strong analytical, problem-solving, and communication skills • Willingness to travel on short notice and open to relocation • Ability to work effectively in a multicultural, global environment

Work Location: Bangalore, India