Senior/ Staff Engineer, Field Service (Moradabad)

Role:

This is a key technical leadership role responsible for the installation, commissioning, service support, and stabilization of SMT equipment at customer sites. The position requires strong hands-on technical expertise, the ability to lead on-site teams, manage customer escalations, and ensure high service quality and customer satisfaction across multiple projects.

Responsibilities:

- Install, commission, and support SMT equipment during production ramp-up phases - Provide on-site customer training and application support - Deliver standby and breakdown service support as required - Respond promptly to regional and customer service calls - Monitor production performance and support SMT line stabilization - Act as the technical lead and primary point of contact during customer escalations - Lead and coordinate on-site engineers during equipment installation and ramp-up - Plan and prioritize tasks, allocate resources, and ensure timely project execution - Drive continuous improvement initiatives to enhance equipment performance - Ensure compliance with safety standards, quality requirements, and ASMPT service processes - Mentor engineers and promote technical knowledge sharing within the team - Support management with technical inputs, risk identification, and improvement actions

Requirements:

- Diploma or Degree in Mechanical Engineering, Electrical and Computer Engineering, Mechatronics, or a related discipline - Preferably 12–15 years of experience in a SMT equipment service environment - Strong knowledge of SMT equipment, including Printers, Pick & Place machines, and SPI systems - Hands-on experience with ASMPT DEK and SIPLACE platforms is preferred - Expertise in SMT machine maintenance, programming, optimization and changeover support - Advanced troubleshooting skills with a structured approach to root cause analysis (RCA) - Knowledge of SMT processes, particularly printing and inspection - Experience in SMT line software, MES integration, and industrial automation - Solid analytical, problem-solving, and communication skills - Willingness to travel on short notice and open to relocation - Ability to work effectively in a multicultural, global environment

Work Location: Bangalore, India