Senior System Support Engineer

About Cubic

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com

Responsibilities

• Responsible for the operational delivery of Ivanti Endpoint Management Suite (software deployment tool) to apply security improvements and ensure compliance across the front office estate.
• Participates in technical project delivery in addition to providing operational 2nd/3rd line support of services.
• Responsible for root-cause analysis, the delivery of effective resolutions and stakeholder management.
• Responsible for the availability of the Ivanti Endpoint Management Suite and associated services provided through this technology (Patch Management, OS Provisioning, Software Delivery).
• Responsible for the development, implementation and communication of associated Plan, Build, Check and Run activities associated with Ivanti such as the corporate build, patch content creation, packaging deployments, patch deployments, custom content creation for vulnerabilities, queries and reporting and maintenance of an Ivanti environment including migrations and upgrades and security (roles-based access control).
• Responsible for investigation and remediation of any security vulnerabilities in the Front Office estate within agreed timelines and ensuring minimal impact to the customer experience.
• Through standards, ensure security hardening across all Front Office platforms through configuration and regular patch management of both the operating system, Consumer-of-the-shelf (COTS) applications and Cubic software.
• Through continuous improvement, assist in maturing packaging and delivery strategy to include areas such as application delivery, antivirus, security patching, drivers /updates, and endpoint build (PCs/ laptop/VM), and Operating System deployment.
• Manage and maintain system and process documentation libraries.
• Take ownership and accountability of the full life cycle of patch deployments (‘Test’ > ‘Vanguard’ > Production).
• Maintain awareness of technical developments within the industry and contribute to roadmaps for the Infrastructure Services.
• Maintenance of an Ivanti environment including upgrades and security RBAC (roles-based access control) management.
• Participate in projects to deliver customized software distribution to bespoke hardware and devices and provide hand-off processes and procedures.
• Escalation of issues to line management as required and contribute to their resolution.
• Work from other Cubic or customer sites as and when required.
• Support with any training requirements resulting from technical changes within Service organisation.
• Comply with Cubic’s values and adherence to all company policy and procedures.
• Comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Benefits

• Flexible Work Schedule: Several of Cubic’s divisions have flexible work patterns
• Group Income Protection Insurance: Provides income in the event of long-term sickness
• Corporate Social Responsibility: Cubic aims to provide a sustainable environment and always is ahead to support community services
• You’ll have access to over 1,000 on demand e-learning courses to assist you with skill sets you can develop to enhance your career
• Want a mentor or looking to mentor others? Look no further as Cubic offers opportunities for both
• Cubic provides a tuition reimbursement program
• An IDP at Cubic will help you track your personal career goals and share them with your manager to help you keep ahead of your career
• We have a comprehensive recognition program to reward you for going the extra mile
• Employees joining the pension scheme will receive contributions from the company