Senior Systems Engineer

About

This is more than a job. It’s a chance to build, grow, and make a real impact!

Join our team as a Senior Systems Engineer !

Responsibilities

• Provide timely and effective technical support to end-users for desktop hardware, software, and peripheral issues, both in-person and remotely.
• Manage the end-to-end device lifecycle including enrolment, provisioning, configuration, patching, compliance, and decommissioning.
• Design, build, and maintain standardized configurations, baselines, and policies using MDM tools.
• Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux), productivity software (Microsoft 365, etc.), and other business-critical applications.
• Deploy and manage software using deployment tools.
• Perform regular system updates, patches, and security configurations to ensure a secure desktop environment.
• Document all support tickets and solutions in our help desk system.
• Manage printers, meeting room HW, and other IT equipment.
• Assist with IT asset management, including tracking inventory and managing the lifecycle of hardware.
• Collaborate with other IT teams to resolve complex issues and contribute to infrastructure projects.
• Create and maintain user guides and knowledge base articles to empower end-users.

Qualifications

• A bachelor's degree in information technology or a related field, or equivalent practical experience.
• Proven experience in a desktop support or IT help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft 365 administration (e.g., Exchange Online, SharePoint, Teams).
• Familiarity with Entra ID, Active Directory, and user account management.
• Experience with remote desktop tools and ticketing systems.
• Excellent problem-solving skills and a strong attention to detail.
• Exceptional communication and interpersonal skills, with a patient and customer-service-oriented approach.
• Ability to work independently and as part of a team.
• Ability to travel is a plus

About Axway

For over 25 years, Axway has been shaping the future of enterprise system integration. We are recognized as a global industry leader, supporting organizations in their digital transformation through secure, mission-critical software solutions that drive tangible, sustainable business results.

As part of the 74Software group, we are part of a collective of leading software companies providing strategic solutions worldwide. Our ambition is to create long-term value by leveraging cutting-edge technologies and developing strong client partnerships. Join us and become part of a collaborative, forward-thinking team that is helping to shape the future of enterprise integration solutions.

Why Join Axway?

At Axway, we believe we are stronger together. We value diverse perspectives and experiences, knowing that our people are our greatest strength. Join a team where you can thrive, grow, and make a real impact.

We offer benefits that support your health, development, and quality of life, so you can flourish both at work and outside of it. This includes: health coverage, retirement savings plans, paid time off, flexible work arrangements, career development opportunities, competitive compensation, and benefits related to our international culture.

Equal Opportunity

We are committed to providing equal opportunities to all and ensuring a fair and inclusive recruitment process. We do not discriminate based on age, disability, gender, sexual orientation, origin, religion, or any other characteristic protected by law.