Senior Technical Architect for AI and Contact Center Innovations

Drive innovative contact center architecture as a Senior Technical Architect specializing in AI solutions. Collaborate on transformative projects integrating cutting-edge technologies while working in a flexible hybrid setting. Your role focuses on designing and delivering contact center solutions through collaboration with project managers and various teams. Utilize your expertise with tools like Genesys and AWS to enhance customer interactions and operational efficiencies. This position provides a platform for meaningful contributions to the evolving landscape of digital communication. Key Responsibilities: • Create and document contact center architecture • Manage integration of AI-driven solutions • Support the development teams and configuration tasks • Lead functional and technical analysis sessions • Coordinate project delivery and team planning Requirements: • Expertise in Genesys, NICE, AWS, and Google products • Solid understanding of AI in contact centers • Flexibility for diverse project involvement • Customer-facing experience essential • Bilingual in English and French preferred Utilize your architectural skills to deliver transformative contact center solutions for enterprise clients, fostering exceptional experiences through innovative technology. #J-18808-Ljbffr