Senior Integration Consultant

About

We are seeking a Senior Integration Consultant to join our Contact Centre Professional Services team, which helps clients assess, design, implement, and optimize their contact centre solutions and operating models. Our comprehensive service offering spans the full transformation lifecycle—from strategic advisory and cloud migration to AI‑driven automation, workforce optimization, and ongoing support. This team partners closely with clients to modernize technology stacks, enhance operational efficiency, and improve customer experience.

In this role, we are looking for someone with proven experience in technical solution integration and supporting contact centre solutions, or experience successfully integrating technologies in other verticals/domains.

Key Responsibilities

• Participate in the development and configuration of contact centre solutions (CCaaS), including components related to Natural Language (NLU/NLP), Conversational Robots (AI – chat/voice Bots), WFM, WFO, and Self‑Service IVR with call routing technologies.
• Lead development teams in building the Contact Centre solution.
• Oversee production implementation.
• Participate in meetings with clients, internal teams, and external partners.
• Collaborate closely with Sales and Project Management teams.
• Participate in functional and technical analysis, including designing the target solution.
• Assist Project Managers in planning solution delivery steps, deployment phases, quality assurance guidelines, and production implementation planning.
• Provide leadership to QA teams during solution testing.
• Stay abreast of emerging technologies, industry best practices, and market trends, proactively identifying opportunities for improvement, innovation, and automation.
• Proactively address challenges with immediate and effective action.
• Adapt quickly to new situations, demonstrating responsiveness to evolving demands.
• Foster collaboration by challenging divisive thinking and promoting a shared sense of purpose.

Critical Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Experience working on both the Genesys Cloud CX platform and Genesys Engage platform.
• Experience with Terraform, and automation of deployments between different environments (e.g., moving configurations from Lab environments to the Production environment).
• Development experience in Java, JavaScript, and Python.
• Knowledge of contact centre solutions or product suites from vendors such as Genesys, NICE, AWS, and/or Google, as well as CRMs.
• Ability to work as part of a team and maintain customer satisfaction throughout the project delivery cycle.
• Ability to manage multiple delivery activities and priorities simultaneously.
• Experience delivering cloud‑based solutions (CCaaS, Amazon Connect, Twilio, Google).
• Proven experience working with a wide variety of software and hardware technologies, and cloud‑based solutions.
• Experienced in cloud computing architectures such as IaaS, CCaaS, PaaS, and SaaS, and familiarity with serverless technologies.
• Excellent communication skills.

Adequate knowledge of French is required for positions in Quebec.

Position Details

• Position Type: Management
• Job Status: Regular - Full Time
• Job Location: Canada : Ontario : Mississauga
• Work Arrangement: Hybrid
• Application Deadline: 04/07/2026