Product Owner - ServiceNow SPM and HRSD Modules

Summary

As it relates to ServiceNow (specifically SPM and HRSD modules), leads multiple product teams and aligns backlog priorities with organizational strategy. Defines and communicates product vision, creates roadmaps, and ensures consistent delivery of high-value features. Mentors junior product owners, drives process improvements, and fosters collaboration across teams. Partners with business leaders to anticipate needs, manage dependencies, and ensure scalability of solutions. Oversees complex initiatives and ensures adherence to Agile best practices.

Job Duties

• Manage and prioritize product backlog items to maximize business value.
• Write clear user stories and refine requirements with stakeholders and development teams.
• Oversee UAT execution across multiple teams; ensure alignment with business objectives and regulatory/compliance needs.
• Validate that delivered features meet stakeholder expectations; negotiate trade-offs and manage change requests.
• Continuously improve acceptance criteria quality and testing processes (e.g., automation readiness, data management).
• Mentor junior POs on test planning, risk-based testing, and definition of done.
• Facilitate Agile ceremonies (stand-ups, sprint planning, demos, retrospectives).
• Collaborate with cross-functional partners (UX, Architecture, QA, Release) to ensure delivery readiness.
• Monitor product performance, collect feedback, and inform roadmap decisions.

Minimum Qualifications

• Bachelor’s Degree
• 5 years in product ownership or related roles.
• Strong understanding of Agile methodologies (Scrum/SAFe) and product lifecycle.
• Excellent communication and stakeholder management.
• Ability to define acceptance criteria and ensure test coverage.
• Familiarity with test planning, UAT coordination, and defect management.

Preferred Qualifications

• Master’s Degree in Business Administration, Information Systems, or related field
• 7 years in product ownership of ServiceNow modules, specifically SPM and HRSD, experience leading multiple teams and managing complex UAT cycles.
• Familiarity with Agile tools and frameworks (Azure DevOps, Jira, Rally, ServiceNow; SAFe, LeSS) and strong understanding of the software development lifecycle (SDLC).
• Knowledge of emerging technologies (including AI), API integrations, and data flow concepts.
• Strong understanding of enterprise architecture, system dependencies, and experience with automated testing strategies and CI/CD pipelines.
• Ability to mentor and coach junior product owners on testing and quality assurance, with strong communication and collaboration skills.
• Knowledge of healthcare or enterprise systems is a plus.
• CSM - Certified ScrumMaster - Scrum Alliance

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Work Shift

Workday Day (United States of America)

Employee Entity

Thomas Jefferson University

Primary Location Address

1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America

Benefits

• Medical (including prescription) insurance
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits providing access to group rates on insurance and discounts
• Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
• Medical (including prescription) insurance available to all colleagues including part-time and per diem