Senior Technical Program Manager, Amazon Music for Free, Prime, Unlimited Retention and Spoken Word Experiences

About Amazon Music

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad‑free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on‑demand access to 100 million songs, ad‑free and exclusive podcasts and a rich and diverse catalog of audiobooks; and anyone can listen for free by downloading the Amazon Music app or via Alexa‑enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

Love Music? Want to build customer‑facing products that touch the lives of millions of people? Come join Amazon Music, where we are reinventing how people discover and experience music, spoken word, and culture within a community of passionate fans.

Key Job Responsibilities

• Lead customer retention across Amazon Music tiers and content types (ad‑supported Free tier, Prime, Unlimited, Podcasts, Audiobooks).
• Drive cross‑organizational initiatives and launch large‑scale, high‑impact product improvements.
• Influence internal and external cross‑functional stakeholders, design technical solutions, and lead end‑to‑end execution of customer‑facing projects.
• Continuously raise the bar for customers and deliver on ambitious roadmaps across Alexa experiences, visual clients, mobile, and web.

About the Team

• Focused on improving the customer experience for Free, Prime, and Unlimited listeners to drive retention and growth for Amazon Music overall.
• Own the podcast and audiobooks customer experiences across all tiers.
• Build systems that are distributed at large scale, spanning music apps, web player, and voice‑forward audio engagement on mobile and Amazon Echo devices.
• Amazon Music offerings are available in countries around the world, supporting our mission of delivering music to customers in new and exciting ways that enhance their day‑to‑day lives.

Basic Qualifications

• 5+ years of technical product or program management experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross‑functional teams, building processes, and coordinating release schedules.
• Experience building and evaluating system‑level technical design.
• Experience developing and executing/delivering product and technical roadmaps.

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience defining KPI’s/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership.

Additional Information

• Equal Opportunity Employer: Amazon does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

• Fair Chance Ordinances:

  • Los Angeles County applicants: We will consider qualified applicants with arrest and conviction records in accordance with the Los Angeles County Fair Chance Ordinance.
  • San Francisco applicants: We will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

• Accommodation: Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.

• Compensation & Benefits:

  • Base salary range (USD annually):
    • USA, CA, Culver City: $148,700 – $201,200
    • USA, CA, San Francisco: $171,000 – $231,400
    • USA, WA, Seattle: $148,700 – $201,200
  • Amazon package includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.
  • Comprehensive benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D, optional Supplemental life, EAP, Mental Health Support, Medical Advice Line), Flexible Spending Accounts, Adoption and Surrogacy Reimbursement, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.