Senior Technical Program Manager, Field Engineering - AI Innovation

About

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers, supporting new designs/innovations through data center end-of-life, focusing on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

Responsibilities

• Build and maintain AI-powered tools and automation using Amazon QuickSight, Kiro, and other generative AI technologies to streamline processes
• Design and implement shared spaces in Amazon QuickSight, ensuring playbooks and knowledge bases are discoverable and reusable across field and partner teams
• Prototype innovative solutions using Quick Pages, Kiro, and emerging AI environments, transforming experimental ideas into production-ready team assets
• Own and maintain the organizational AI roadmap for FE, identifying opportunities to leverage AI technologies for operational excellence
• Serve as technical program manager for cross-functional projects across FE and partner teams, driving execution and stakeholder alignment
• Partner with engineers to translate business requirements into technical solutions, architecting scalable mechanisms that enhance organizational effectiveness
• Design and implement field enablement programs leveraging AI technologies, including automated training materials, intelligent workflows, and self-service tools
• Identify and automate repeatable work across the FE organization, using generative AI to eliminate manual processes and accelerate team velocity
• Drive adoption of AI tools and best practices across the organization, serving as technical advisor and champion for AI-powered innovation

A day in the life

Lead teams to optimize global programs to meet evolving customer needs as AWS expands its data center fleet to hyper-scale. Interact with different teams responsible for all aspects of data centers, prioritize activities to support capacity availability and safety, and work on projects locally and globally. Up to 25% travel expected.

Basic Qualifications

• Bachelor's degree in engineering, computer science or equivalent
• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• Experience developing, deploying and managing AI products at scale

Preferred Qualifications

• Experience in industrial or commercial engineering or project management in Mission Critical facilities including data centers, power generation, or oil/gas facilities
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience owning/driving roadmap strategy and definition

Why AWS?

• Inclusive team culture with employee-led affinity groups and ongoing learning experiences
• Work/life balance with flexible work hours and arrangements
• Mentorship and career growth opportunities

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Basic Life & AD&D insurance
• Option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Locations and Salary

• USA, OH, Columbus: $148,700 - $201,200 annually
• USA, TX, Austin: $148,700 - $201,200 annually
• USA, VA, Herndon: $148,700 - $201,200 annually
• USA, WA, Seattle: $148,700 - $201,200 annually

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.