Senior Technical Project Manager

About

Are you an expert in technical project delivery who thrives on turning complex digital concepts into reality? IM Digital is seeking a Senior Technical Project Manager to be the driving force behind our most ambitious client projects, from large‑scale website builds to complex system migrations.

In this role, you are the master of execution. You will partner closely with a Client Success Manager (CSM) to form a powerful team: the CSM owns the client relationship, and you own the project delivery. Your primary responsibility is to lead our internal cross‑functional teams—including Strategy, UX/UI Design, Solution Architecture, and Engineering—to deliver high‑quality technical solutions on time and on budget. You will command the project lifecycle, own our agile ceremonies, and be the internal authority on project health, risks, and timelines.

The TPM/CSM Partnership

To ensure clarity, this role is designed to work in tandem with a Client Success Manager.

• TPM: Owns the project, manages the internal team, the project plan, the budget, technical problem‑solving, and the agile process. You are the expert on how and when the work gets done.
• CSM: Owns the client, manages the relationship, day‑to‑day communication, client satisfaction, and overall account health. They are the expert on the who and why behind the project.

What You’ll Do

• Complex Project Delivery: Lead the end‑to‑end planning, execution, and delivery of complex, high‑stakes digital projects, such as new e‑commerce builds, platform migrations, and major system integrations.
• Agile Ceremony Ownership: Facilitate and enforce agile methodologies (Scrum/Kanban) by leading all key ceremonies, including sprint planning, daily stand‑ups, sprint reviews, and retrospectives, ensuring the team is aligned and unblocked.
• Technical Coordination: Serve as the central point of contact between Solution Architects and the Engineering team. Translate technical requirements into actionable project plans, tasks, and timelines, and ensure technical feasibility is accounted for throughout the project.
• Internal Team Leadership: Direct and coordinate the internal project team, fostering a collaborative and efficient environment. You are responsible for orchestrating the work of developers, designers, and strategists to ensure a cohesive delivery process.
• Contribute to refining project management processes and best practices.
• Risk & Scope Management: Proactively identify, document, and mitigate project risks, dependencies, and issues. Manage scope and change requests by assessing their impact on the timeline, budget, and resources, and communicating these implications to the CSM and internal leadership.
• Project Reporting & Communication: Maintain and communicate the master project plan, status reports, and budget tracking. Provide clear, consistent updates to the CSM and internal stakeholders, and partner with the CSM to speak to technical progress in client‑facing meetings.

What We’re Looking For – Required

• 3‑5 years of experience as a Technical Project Manager (or a similar role) within a digital agency or software development environment.
• Proven, hands‑on experience managing the full lifecycle of complex technical projects like website builds, platform migrations (e.g., Shopify, Salesforce Commerce Cloud, Adobe Commerce), or custom application development.
• Certified Scrum Master (CSM) or equivalent Agile certification, with a strong track record of implementing and leading agile ceremonies.
• Expert‑level proficiency with project management tools, specifically Jira and Confluence, for backlog management, sprint planning, and documentation.
• A strong technical foundation and understanding of the web development lifecycle, APIs, and the nature of system integrations (ERP, OMS, PIM).
• Exceptional organizational, problem‑solving, and internal communication skills. You are the source of truth for the project plan.
• A proactive, detail‑oriented, and collaborative mindset focused on enabling your team to do their best work.

Nice to Have

• PMP (Project Management Professional) certification.
• Experience with e‑commerce business processes and key performance metrics.
• Direct experience working with system integrations (ERP, OMS, PIM, etc.) and understanding their impact on project delivery.

Please Note

• This is an execution‑focused delivery role, not a client relationship or account management position.

Location

• Full‑time, in‑office position at our Boca Raton, FL office.
• Not a remote or hybrid role.
• Our building features an on‑site gym and café. We provide company‑sponsored snacks and drinks, plus catered lunches every Friday to bring the team together.

Why Join Our Team?

At IM Digital, we craft innovative digital solutions that drive measurable results. As a Senior Technical Project Manager, you'll be at the heart of bringing these solutions to life, tackling exciting technical challenges alongside a talented team of creatives, strategists, and engineers. If you are passionate about flawless execution and building incredible digital products, this is the place for you.

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