Technical Writer

About

Gwinnett County Government is seeking an experienced Technical Writer to support the IT department by creating, editing, and maintaining technical and operational documentation for both technical and non-technical users.

Key Responsibilities

• Develop and maintain SOPs (Standard Operating Procedures), user guides, manuals, technical specifications, policies, training materials, and process documentation
• Collaborate with IT teams, engineers, project managers, and stakeholders to gather and validate technical information
• Translate complex technical concepts into clear, concise, and user-friendly documentation
• Create flowcharts, diagrams, forms, and visual aids using tools like Visio and Microsoft Office Suite
• Ensure documentation follows organizational standards and Microsoft Writing Style Guide best practices
• Edit and proofread documents for clarity, consistency, formatting, and grammatical accuracy
• Maintain templates, documentation standards, and version control processes
• Support documentation planning, timelines, and deliverables across multiple projects

Required Qualifications

• 2+ years of professional Technical Writing experience
• Experience writing SOPs / Standard Operating Procedures
• Strong grammar, editing, proofreading, and communication skills
• Experience with Microsoft Office Suite including Word, Excel, PowerPoint, and Visio
• Ability to work independently in a fast-paced, collaborative environment

Preferred Qualifications

• 4+ years of Technical Writing experience
• Bachelor’s degree in English, Communications, Journalism, Technical Writing, or related field
• Government experience (County, City, State, Department, Division, or Public Sector) preferred
• Experience following Microsoft Writing Style Guide / AP Style standards
• Experience with topic-based writing methodologies such as Information Mapping

Additional Information

• Monday – Friday, 8:00 AM – 5:00 PM
• Onsite role in Lawrenceville, GA
• Emergency after-hours support only if required
• Local GA candidates preferred

Pay

$50.00 - $55.00 per hour

Work Location

In person