Senior Technical Writer

About

Responsibilities

• Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.
• Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; and contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.
• Edit special reports or any other deliverables and documents.
• Write and edit end-user and internal-user knowledge-based content describing vendor's services and troubleshooting processes.
• Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
• Work directly with managers to produce high-quality knowledge-based articles.
• Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendor's product.
• Manage all aspects of the documentation process-from planning to content maintenance.
• Peer review knowledge-based technical, and program documents for grammar, content, and style of writing.
• Demonstrate the ability to document business processes.

Qualifications

• 4-6 years of full-time technical writing in a software development environment.
• Ability to prioritize and manage multiple issues and projects.
• Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software.
• Proven success designing, writing, and editing technical documentation for a software development community.
• Ability to adapt and prioritize work independently in a dynamic environment.
• Have strong written and content creation skills.