Senior Technical Writer

Overview:

The Division of Information Security is seeking Technical Writing resources to support secure deployment and management of the State-Wide Information Technology Shared Services initiatives and projects.

Responsibilities:

This implementation assistance would include, but is not limited to:

• Status reporting of operational support tasks and related work efforts.
• Identifying metrics and key performance indicators (kpis) of processes and their output.
• Create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
• Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitor and support deadlines, milestones and activities
• Apply change, risk and resource management
• Document all meetings attended, directives, and significant phone conversations.
• Develop and deliver professional technical program updates to client leadership and supporting staff.
• Communicates with it leadership, business leadership and it business consultants to communicate program strategy, direction and changes.
• Responsible for tracking key project milestones and recommending adjustments to project managers
• Must possess extensive knowledge and expertise in the use of microsoft office tools.

Required Skills:

• Excellent Technical Writing Skills; Technical Writing Experience
• Ability To Create Effective and Clear Process Flows and Similar Diagrams In PowerPoint Or Visio

Preferred Skills:

• Simultaneously Manage Multiple Reporting Requirements
• Strong Schedule Management and Planning Skills
• Support Regulatory Compliance Projects
• 5+ Years of Experience in Technical Writing
• Experience With Technical SOP Documentation and Graphic Creation in Vision

Required Education/Certifications:

• Bachelor's Degree or an Associate's Degree With 2 Years of Experience

Soft Skills:

• Excellent team player
• Excellent Problem-Solving Ability
• Excellent communication (Written and verbal) skills
• Ability to work at a high volume and fast pace
• Strong collaborator and strong ability to meet deadlines
• Ability to identify, map, and support business processes

Note: Candidates applying for this role must be eligible for getting security clearance whenever needed by the client.