Senior Technical Writer

About Odaseva

Since 2012 Odaseva has helped global enterprises secure and manage their most valuable asset: data. The Odaseva Enterprise Data Platform secures and manages Salesforce data, ensuring data resilience, regulatory compliance, and unlocking the value of data. We’re a fast-growing scale-up with offices in San Francisco, Paris, Sydney, London, Kuala Lumpur, Singapore, and more.

We serve a global customer base including Fortune 500 companies, government organizations, and NGOs supporting more than 100 million Salesforce users worldwide.

At Odaseva , our values, Trust, Service, Commitment, Excellence, Kaizen, and One Team, define the environment we foster for our employees to thrive and succeed.

The Role

We're looking for an experienced Senior Technical Writer who will revolutionize how we create and maintain documentation using AI.

You'll partner with Product Management, Engineering, and Customer Success teams to deliver exceptional documentation that drives customer success and internal efficiency.

Responsibilities

• Lead documentation strategy for both customer-facing and internal documentation across our SaaS platform.
• Write, update, review, and publish product documentation.
• Pioneer AI-enhanced documentation workflows using tools like ChatGPT, Claude, and other LLMs to dramatically accelerate content creation.
• Collaborate closely with Product Managers to transform product specs and requirements into clear, actionable documentation.
• Partner with Engineering, Support, and CSM to ensure documentation meets diverse stakeholder needs.
• Audit, restructure, and modernize existing documentation to improve findability and usability.
• Train and mentor team members on AI-powered documentation best practices.
• Analyze documentation metrics to identify gaps and continuously improve content quality.
• Manage multiple documentation projects simultaneously in a fast-paced environment.

Qualifications

• Proven track record of creating high-quality documentation for complex software products.
• Full professional proficiency in both French and English.
• Experience working in fast-paced, agile environments with shifting priorities.
• Demonstrated ability to deliver high-value documentation that measurably improves customer outcomes.
• Experience with Salesforce ecosystem.
• Track record of establishing documentation processes and standards from scratch.
• Familiarity with documentation platforms (Confluence, Notion).
• Background in developer documentation (APIs, integration guides).

What We Offer

• Be at the forefront of AI-powered documentation transformation.
• Opportunity to build and shape documentation practices across the company.
• Full time permanent contract position.
• Hybrid: 3 days in the office / 2 days remote work.

Compensation

The compensation range will be determined as a reasonable estimate of the base compensation for this role. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors

Company Values

• Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork.
• Innovators in Data & Cloud – Leading the way in cutting-edge technology and solutions.
• Competitive & Rewarding – Offering Industry-leading Compensation And Benefits.
• Truly Global – With offices in Paris, San Francisco, Sydney, and London, and a worldwide presence.
• Flexible Work Environment – We support a hybrid, flexible office culture.