Senior User Experience Research Specialist

About EBSCO Information Services

EBSCO Information Services (EBSCO) is dedicated to delivering a highly optimized research experience that meets the evolving needs of our end-users. Headquartered in Ipswich, MA, EBSCO employs over 2,700 individuals globally, many of whom embrace hybrid or remote work models. As innovators in the AI-enabled service sector, we pride ourselves on our commitment to creativity and forward-thinking strategies. Our mission is to transform lives by providing reliable and relevant information exactly when and where it is needed. We invite dynamic and creative individuals with diverse perspectives to join us in making a global impact.

Your Opportunity

As a Senior User Experience Research Specialist, you will play a vital role in enhancing the usability, accessibility, and scholarly effectiveness of our research platforms. This position focuses on understanding how students, faculty, librarians, and researchers interact with academic content and digital research workflows. You'll design and lead research studies that will inform product strategy and facilitate evidence-based improvements for higher education and library tools worldwide.

What You'll Do

• Take full ownership of research initiatives—from planning and designing to conducting qualitative and quantitative user research throughout the product lifecycle.
• Translate complex research insights into actionable recommendations.
• Collaborate with UX designers, product managers, and stakeholders to guide product direction and strategy.
• Champion user-centered design principles and advocate for research best practices across teams.
• Conduct usability testing, interviews, surveys, and field studies.
• Synthesize findings and create clear, structured deliverables such as research reports, personas, journey maps, and frameworks.
• Promote accessibility, inclusivity, and equitable access to information in all research efforts.

Your team

You will join the User Experience Research & Design team, where you will enjoy the advantages of remote work and work-life balance. We provide the tools, resources, training, and support necessary for you to excel as a Senior UX Research Specialist and grow your career at EBSCO.

About You

• 5+ years of experience in UX research, human-computer interaction, or a related field.
• Strong understanding of both qualitative and quantitative research methods.
• Ability to translate ambiguous problem spaces into clear research directions.
• Experience working within cross-functional product teams.
• Excellent communication and storytelling skills.
• A diverse portfolio demonstrating impact across complex problem areas.

What Sets You Apart

• An advanced degree (Master's or PhD) in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related area.
• Experience conducting research with academic, library, or scholarly audiences.
• Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices.
• Experience working with institutional stakeholders such as universities, consortia, or research organizations.

Pay Range

USD $104,030.00 - USD $148,615.00 /Yr. Salary offers will consider an array of factors including skills, qualifications, education, training, and experience, as well as the position's work location.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program
• And much more!

We are an equal opportunity employer and strictly prohibit discrimination based on race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other protected class. This applies to all employment terms and conditions.

Location

Ipswich, MA