Senior User Experience (UX) Researcher

Role Overview

Pearson Virtual Schools is looking for a Senior User Experience (UX) Researcher to lead user research that shapes product strategy and enhances customer experiences across our AI-powered learning platforms. In this role, you will collaborate closely with Product Management, UX Design, Engineering, Data Analytics, and business stakeholders to identify learning goals, reduce uncertainty, and support data-driven decisions through a mix of research methods.

Key Responsibilities

• Apply your deep understanding of human behavior and customer bias to conduct insightful interviews uncovering underlying needs that inform product decisions.
• Engage responsibly with educators, students, and parents for user recruitment, ensuring sensitivity to consent, privacy, and trust.
• Utilize cutting-edge AI tools to enhance research efficiency, streamline workflows, and synthesize insights from diverse data sources.
• Collaborate with Product teams to establish and uphold clear research agendas and roadmaps.
• Define primary research questions and objectives that align with business strategy, focusing on critical knowledge gaps.
• Select appropriate qualitative and quantitative methods, develop comprehensive research plans, execute high-quality studies, and maintain effective collaboration with cross-functional partners throughout the process.
• Analyze and synthesize research data, producing actionable insights that directly address research objectives.
• Influence product strategy through research-driven insights, advocating for user-centered decision-making while helping stakeholders appreciate research's value and impact.
• Present findings, recommendations, and solutions to senior leadership with clarity and confidence.
• Conduct market research and competitive analysis to identify trends, gaps, and opportunities for product direction.
• Ensure adherence to regulatory, compliance, and privacy considerations during user recruitment and data collection.
• Encourage a culture of collaboration, shared ownership, and continuous improvement across teams.

Requirements

• 5+ years of proven success leading user research projects with significant impact.
• Bachelor's degree in a relevant field (HCI, Psychology, Human Factors, Social Sciences, etc.) or equivalent experience; a Master's is preferred but not required.
• Strong command of qualitative and quantitative research methods.
• Work samples demonstrating experience and deliverables (e.g., research plans, reports, presentations).
• Familiarity with common UX research and design tools.
• Experience collaborating with cross-functional teams in product development, including UX Design, Product Management, Engineering, and Analytics.
• Exceptional time management and detail-oriented skills.
• Ability to manage multiple workstreams and adapt to shifting priorities.

Bonus Qualifications

• Experience in the EdTech or Education sectors.
• M.S. in Human Factors, HCDE, Statistics, or Cognitive Psychology.
• Familiarity with tools like Jira, Usertesting.com, Qualtrics, Google Analytics, and MixPanel.
• Understanding of accessibility and inclusive design principles.
• Experience working in Agile environments and Continuous Discovery.

Compensation

At Pearson, compensation is influenced by a variety of factors including skill set, experience, and location. As required by applicable laws, the salary range for this position is between $120,000 - $160,000. This role is eligible for an annual incentive program, and information on benefits will be provided during the application process.

Application Information

Applications will be accepted until April 7th. This period may extend based on business needs.

Who We Are

At Pearson, our mission is clear: to empower individuals to achieve their aspirations through learning. We believe every learning opportunity represents a potential personal breakthrough. As the world's lifelong learning company, learning is at the core of everything we do.

Pearson is an Equal Opportunity Employer and a member of E-Verify. We evaluate applicants based on qualifications, merit, and business needs without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, or disability status.

If you are an individual with a disability and need assistance in the application process, please reach out for reasonable accommodations.