Senior UX Lead for ServiceNow Solutions
McKesson Corporation
About the role
About
Join McKesson in enhancing service delivery as a Senior UX Lead for ServiceNow Solutions, focused on user-centered design. Work in a hybrid atmosphere that values your contributions.
In this senior role, you will drive UX strategies, ensuring that McKesson's ServiceNow solutions align with business objectives and user expectations. Your leadership will facilitate workshops and influence design practices across cross-functional teams. You will advocate for user needs, making a meaningful impact on service effectiveness and experience quality.
Your expertise will be pivotal in transforming McKesson's digital service landscape.
Responsibilities
- Define user experience principles for ServiceNow
- Lead workshops and research activities to gather insights
- Review and recommend improvements for UX designs
- Collaborate with product owners and analytics teams
- Mentor on ServiceNow UX best practices
Requirements
- 7+ years related experience with ServiceNow
- Senior contributor experience in a large enterprise
- Strong facilitation and influencing skills
- Ability to navigate multiple projects successfully
- Required ServiceNow certifications
Skills
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