Senior Voice Engineer

Responsibilities

• Configure, test, deploy, maintain, and troubleshoot cloud and on-premise telecom solutions and services
• Monitor system performance and call quality, leading efforts to resolve performance issues
• Integrate third-party applications with Teams Phone, Five9, and other County voice services
• Assess impacts and risks of scheduled and unplanned service updates and alerts
• Serve as a technical subject matter expert for large technical initiatives
• Provide Tier 3 response and support for complex service impacting incidents and problems
• Work closely with internal staff (security, network, AD) and managed service providers for solution implementation and issue resolution
• Recommend, evaluate, develop, and implement new products to enhance service offerings
• Lead the implementation of changes to existing solutions
• Review and approve technical changes submitted through the formal change management process
• Contribute to the development of long-term strategy

Requirements

• 10+ years of telecommunications and networking experience with PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
• Direct experience with Cisco Call Manager and Teams Phone
• Preference for experience with Five9 or similar CCaaS product
• Experience working in federal, state, or local government environments
• Excellent troubleshooting and analytical skills
• Strong collaboration and communication skills

About the Company

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

Company Size: 2,500 to 4,999 employees Industry: Staffing/Employment Agencies Founded: 0 Website: https://systemone.com