Service Desk Analyst

About

We are looking for a motivated Service Desk Analyst to join our IT support team in France. You will be the first point of contact for end-users, providing technical assistance, troubleshooting, and ensuring timely resolution of IT issues.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex technical problems to higher-level support teams when necessary.
• Document incidents, solutions, and maintain accurate records in the IT service management system.
• Assist with account management, password resets, and user access requests.
• Participate in IT projects, system upgrades, and process improvements as needed.
• Provide excellent customer service and support to end-users.

Requirements

• Degree or diploma in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT support or service desk roles.
• Knowledge of Windows/Linux operating systems, networking, and common business applications.
• Familiarity with IT service management tools (e.g., ServiceNow, Jira, Remedy).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team and handle multiple tasks efficiently.
• English proficiency is a plus; French is preferred.

We Offer

• A dynamic and collaborative work environment.
• Opportunities for professional growth and IT certifications.
• Competitive salary and benefits package.