Service Department Manager

About

A well-established wholesale and retail supermarket environment is looking for an experienced Service Department Manager to oversee multiple fresh food and service departments within a high-volume retail setting. The role is responsible for managing daily operations across various food service divisions, ensuring profitability, maintaining strict food safety and hygiene standards, and driving operational excellence through effective planning, stock control, and team leadership. The successful candidate will have strong financial acumen, hands-on operational management experience, and the ability to perform effectively within a fast-paced retail environment.

Minimum Requirements

• Grade 12
• Relevant Diploma in Retail, Bakery, or Food Services advantageous
• 3–5 years’ experience within a multi-department food environment in wholesale and retail
• Strong financial acumen with experience managing GP, COS, waste, and budgets
• Experience with food costing, recipe control, and stock management
• Strong leadership and team development skills
• Ability to perform effectively in a high-pressure environment
• High attention to detail
• Strong understanding of food safety and hygiene standards

Duties and Responsibilities

• Oversee daily workflows across HMR, Sushi, Bean Tree, Bakery, and Why-Not departments
• Drive GP% through strict recipe adherence and effective waste management
• Ensure accurate production planning aligned to sales demand
• Manage ordering, inventory, and shrinkage across all departments
• Train and develop staff on operational processes and service excellence
• Maintain operational efficiency and departmental performance standards
• Ensure compliance with food safety and hygiene requirements