Service Designer

About

Humana's Insurance Product Experience team focuses on the member experience by collaborating with business stakeholders and partners to define and deliver future experiences across healthcare and health insurance.

Responsibilities

• Support visioning and concept development projects, assisting with user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
• Contribute to the design and delivery of components integral to communicating work, such as service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, and slides.
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
• Demonstrate ability to listen and thoughtfully contribute to business stakeholder and channel partner conversations, strengthening cross-enterprise collaboration.
• Stay informed about industry trends in health insurance, digital health, and service design best practices.

An exceptional Service Designer will...

• Craft visual stories that make complex concepts simple to understand.
• Quickly prototype products and services to test conceptual requirements.
• Never lose sight of the member and business problem and always articulate the why.
• Deliver thoughtful work efficiently.

Required Qualifications

• Bachelor's Degree in Design, HCD, or a related field.
• 1-3 years of relevant industry experience.
• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Work-At-Home Information

• Minimum internet speed of 25 Mbps download and 10 Mbps upload required.
• Wireless, wired cable or DSL connection suggested; satellite, cellular and microwave connections require leadership approval.
• Employees in CA, IL, MT, or SD working from home receive bi-weekly internet expense payment.
• Telephone equipment provided as appropriate.
• Work from a dedicated space free from interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

• 40 hours per week.

Pay Range

• $71,100 - $97,800 per year.
• Eligible for bonus incentive plan based on company and/or individual performance.

Description of Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off including company and personal holidays, volunteer time off, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

About Us

Humana Inc. is a leading U.S. healthcare company providing insurance and healthcare services to millions, aiming to improve quality of life for people with Medicare and Medicaid, families, individuals, military personnel, and communities.

Equal Opportunity Employer

Humana does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Affirmative action is taken to employ and advance individuals with disabilities or protected veteran status. Employment decisions are based on valid job requirements.

Humana complies with all applicable federal civil rights laws and provides free language interpreter services.