Service Engineering Manager

About Wittur USA, Inc.

Wittur USA, Inc. seeks to employ a Service Engineering Manager at its Twinsburg, Ohio office.

Key Job Responsibilities:

• Leads and coordinates engineering projects by defining technical objectives, and identifying design needs related to component geometry, installation constraints, dimensional tolerances, and material specifications.
• Provides advanced technical support to customers by conducting root cause analyses of mechanical and electrical elevator components, identifying failures due to engineering design, manufacturing defects, and installation errors.
• Inspects manufactured components to ensure material conformity and readiness for installation, including but not limited to verification of steel grades, paint specifications, and results from non-destructive testing methods.
• Executes on-site technical interventions and communicates improvement data to the Research & Development team to support product innovation and iterative design improvements.
• 70% travel to unanticipated customer sites located within North America for business meetings and to provide client service.

Minimum Requirements:

• Bachelor's of Science in Mechanical Engineering
• 48 months of experience in technical support of electro-mechanical products, such as Mechanical Engineering Technologists and Technicians
• 36 months of experience in technical support within the elevator industry
• Proficiency in mechanical and electronic systems, including practical application in troubleshooting and system integration
• Experience working with multi-national companies in an international environment
• Ability to read, interpret, and apply industry standards and customer-provided documentation, including written instructions, technical drawings, and verbal communications
• Proficiency in Microsoft Office Suite with experience in ERP systems for data management, reporting, and workflow coordination
• Experience working within 2D and 3D modeling environments, specifically for design validation, conversion, and technical documentation