Service Engineering Manager – Industrial Automation (DCS / PLC / SCADA)

About the Role

We’re hiring a Service Engineering Manager to lead and strengthen a growing service engineering organization supporting industrial automation systems.

This is not a “ticket management” role — it’s about leading engineers, improving service delivery, and partnering directly with customers on system performance and lifecycle support.

What You’ll Be Responsible For

• Lead, coach, and develop a team of ~7 service engineers + 7–9 contractors, including performance management, development, and accountability
• Own resource planning, scheduling, and service execution
• Act as a key customer-facing leader for service performance and system lifecycle support
• Oversee maintenance, upgrades, and optimization of DCS / PLC / SCADA systems
• Drive service performance, utilization, and team accountability
• Partner cross-functionally with sales, engineering, and product teams
• Manage service budgets, forecasting, and overall profitability
• Support long-term service strategies and identify improvement opportunities

What We’re Looking For (Must-Have Experience)

• Bachelor’s degree in Engineering (Electrical, Controls, Automation, or related)
• ~5–7+ years of engineering experience (automation, controls, or related)
• Prior direct people management experience leading engineering or technical service teams (required)
• (including performance management, coaching, and day-to-day team leadership)
• Proven experience managing team workload, resource planning, and accountability across both employees and contractors
• Experience with DCS, PLC, or SCADA systems
• Strong leadership mindset — able to build trust, develop people, and create a positive, accountable team environment
• Strong customer presence — able to build credibility, communicate clearly, and represent the organization with professionalism and confidence
• Ability to operate in a fast-paced service environment and stay calm under pressure
• Financial awareness — able to manage budgets and understand service performance

This role requires hands-on people management experience — not just technical leadership or informal mentorship.

What Will Make You Successful in This Role

• You’re a positive, steady presence — especially when things get busy or issues arise
• You build strong relationships with both customers and your team
• You’re approachable, easy to work with, and people naturally want to collaborate with you
• You lead with calm, clarity, and accountability — not pressure or ego
• You can balance technical conversations with practical, real-world communication
• You take ownership of problems and focus on solutions, not blame

Why This Role Stands Out

• True leadership role — not just coordination, but team ownership + impact
• Opportunity to work with complex industrial automation systems
• Hybrid flexibility after ramp-up
• Strong visibility with customers and internal leadership
• Stable, growing organization with long-term customer relationships

Additional Details

• Location: Lansdale, PA
• Hybrid: 3 days onsite / 2 remote (after onboarding)
• Travel: ~20% (primarily domestic, occasional international)
• Hours: Typically ~7:30/8:00 AM – 5:00 PM
• Occasional after-hours support (as needed)

Compensation & Benefits

• Base salary: Base salary: $130K – $150K (depending on experience)
• Relocation support available
• 15 days PTO at start
• Competitive benefits package including 401(k) + pension

Final Note

We’re looking for someone who enjoys leading from the front — someone who can work with engineers, support customers, and help elevate how service is delivered.

We value leaders who bring a positive, solutions-oriented mindset and can build strong relationships across both customer and internal teams.