Service Manager (Technical)

About the job

Position: Service Manager

Company Overview:

Jobs2day South Africa is a leading recruitment agency that connects talented individuals with top companies in South Africa. Our mission is to provide exceptional service to both our clients and candidates, ensuring a successful match for both parties.

Location:

This position will be based in our Port Elizabeth office, which is centrally located in one of South Africa's major cities.

This is a full-time position, with a standard working week of 40 hours. The successful candidate will be offered a competitive salary and benefits and vehicle.

Job Description:

As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to our clients. You will lead a team of service professionals and ensure that all service requests are handled efficiently and effectively. Your main responsibilities will include:

• Managing a team of service professionals, including hiring, training, and performance management
• Developing and implementing service strategies to meet company goals and objectives
• Monitoring service performance and identifying areas for improvement
• Ensuring timely and accurate completion of service requests
• Building and maintaining strong relationships with clients
• Handling escalated service issues and resolving them in a timely manner
• Collaborating with other departments to improve overall service delivery
• Managing service budgets and expenses
• Conducting regular performance reviews and providing feedback to team members
• Staying up-to-date with industry trends and best practices in service management

Qualifications:

• Tertiary qualification advantageous or background in electrical and mechanical
• Minimum of 5 years of experience in service management, preferably in a similar industry (Engineering / Construction)
• Proven track record of managing a team and delivering exceptional service
• Strong leadership skills and ability to motivate and develop team members
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficient in Microsoft Office and other relevant software programs
• Knowledge of service management tools and techniques
• Ability to work under pressure and meet tight deadlines

If you are a dynamic and experienced service professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Join our team and be a part of a company that values its employees and strives for excellence in all aspects of its operations.