Service Owner & Service DevOps Engineer (m/w/d)

About

Doing the right thing. In Switzerland and around 20 countries on four continents. Engage with us for the vision of a solidarity-based society.

Your Role

The department is responsible for the provision and further development of IT services within a service organization according to ITIL 4 and SIAM principles. The focus is on technical implementation, automation, and stable operation of services, as well as their holistic management throughout the entire lifecycle. The organization works in Service Families and integrates internal and external providers for efficient and scalable service delivery.

Your Tasks

Service Owner (incl. secondary roles Project & Provider Manager and Requirements Engineering)

• End-to-end responsibility for digital communication services (e.g., email, chat, meetings) and digital collaboration services (e.g., file storage, document editing, knowledge platforms, data/BI).
• Further development of services along business needs (including capturing and prioritizing requirements).
• Management and coordination of internal teams and external providers.
• Monitoring of service quality (e.g., availability, stability, user satisfaction) and initiation of improvements.
• Responsibility for service lifecycle, changes, and releases.
• Ensuring compliance with security, data protection, and governance regulations.

Service DevOps Engineer (incl. 2nd Level Support Role)

• Technical operation and further development of platforms for communication (e.g., email, chat, meetings) and collaboration (e.g., file storage, document editing, knowledge platforms, data/BI).
• Implementation of changes and new requirements.
• Ensuring stability, availability, and performance of services.
• Analysis and resolution of complex incidents (2nd/3rd Level).
• Automation of recurring operational and deployment processes.
• Participation in tests, releases, and handover to operations.
• Documentation and knowledge transfer to support.

Our Requirements

• Experience in IT Service Management or a service-oriented IT organization, as well as in the support and further development of IT services.
• Understanding of solutions for digital communication and digital collaboration.
• Experience in collaborating with internal stakeholders and external providers.
• Good knowledge in capturing, structuring, and translating requirements into implementable service solutions.
• Understanding of ITIL 4, ideally complemented by knowledge of SIAM.
• Basic technical understanding in the areas of operations, incident management, changes, and service optimization.

Work Location

Luzern

Start Date

Immediately or by arrangement