Service Project Management Leader (w/m/d)

About

Managers of people from multiple families within the function. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Responsibilities

• Disciplinary and technical leadership of Service Project Managers (SPM) and Warranty Managers throughout the entire order processing.
• Ensuring LTSA and project goals in terms of Customer Experience Metric: deadlines, quality, and responsiveness, as well as financial responsibility for all contracts to be processed.
• Ensuring processing of all L1 service cases for the CEE region.
• Leadership and further development of SPMs and Warranty Managers.
• Responsibility for regular and ad-hoc reporting of individual projects and financial service KPIs regarding potential, quality, and adherence to schedule.
• Participation in the preparation of commercial and operational reviews and provision of forecasts for revenue, margin, and cash.
• Ensuring service on-call readiness.
• Providing information on the implementation risks and opportunities of all service projects and deriving necessary countermeasures.
• Responsibility for quickly converting revenues (B&B, Change Orders, Upselling).
• Further development of processes and organization.
• Support of (service) sales in acquiring new orders.
• Organization and execution of OTR processes with the team, involving the respective functions.

Qualifications

• Successfully completed studies in business administration or engineering, an MBA is desirable, or equivalent qualifications acquired through professional experience.
• Relevant experience in project management and in leading a project department of an industrial company.
• Strong customer orientation.
• Experience in sales is an advantage.
• Experience in leading multifunctional teams.
• Quality-oriented and cost-conscious working method, good presentation skills, and strong communication and negotiation skills.
• Ability for logical and analytical working methods and strong teamwork skills.
• Fluent German and English skills, other foreign languages are an advantage.

Additional Information

Relocation Assistance Provided: No