Service Project Manager

About

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection, part of Smiths Group, is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state‑of‑the‑art solutions, where you can develop your knowledge and experience every day.

Role Overview

The Service Project Manager is responsible for managing large, complex inter‑disciplinary projects for Smiths security equipment products and third‑party solutions. Projects span multiple functional areas and involve both Business and Technology departments. Responsibilities include stakeholder management, applying Product Development Life Cycle (PDLC) best practices, and adding rigor and process to project/program definition, implementation, and deployment. The role partners with Business and Technology Functional Leads to lead design reviews, delivery planning and execution, governance, status reporting, risk and issues management, and budget tracking.

Responsibilities

• Ensure all workers adhere to applicable safety standards.
• Collaborate with Services, Programs and the customer to assemble a feasible project plan that meets company expectations.
• Lead and motivate a cross‑functional project team in a matrix organization to accomplish project goals and deliverables.
• Prioritize efforts for team members and find resourceful ways to accomplish tasks on time in a resource‑constrained environment.
• Understand revenue models, P/L, and cost‑to‑completion projections.
• Accurately forecast project milestones and revenue to reduce unnecessary labor cost.
• Create and manage project plans and schedules that meet internal and external customer needs.
• Proactively identify and manage program risks with the teams.
• Ensure all project team members understand their roles and responsibilities.
• Provide performance input to functional managers.
• Establish contingency plans, identify trigger events, and initiate corrective action when needed.
• Manage project schedules and budgets, delivering revenue and deliverables on schedule.
• Manage deployment, relocation and decommissioning of field‑service security equipment (internal/external).
• Communicate project status and priorities to the team, upper management, customers and stakeholders.
• Provide SOW comments and cost‑estimate input for proposal preparation when needed.
• Produce ad‑hoc reporting and analysis as required by management.
• Identify revenue sources and consult with senior management and directors on opportunity status.
• Work with Service Managers and Program Manager to utilize field resources for project work.
• Exercise all available measures to control and minimize costs while maximizing revenue.
• Accept additional project and/or program tasks as directed.
• Comply with all applicable export control and security regulations; obtain and maintain required government clearances.
• Promote and comply with all relevant legal requirements, Smiths policies and procedures, including business ethics, data protection and health & safety.

Qualifications

Technical Knowledge, Skills and Abilities

• Bachelor’s degree or 5 years of deployment management experience or extensive field experience on deployment.
• Program Management Professional (PMP/PMI) certification preferred; if not held, must be willing to achieve PMP certification within 2 years.
• Minimum 5 years of direct business experience with TSA ILS/SESI programs and/or projects.
• Advanced knowledge of Project Management and Business Analysis tools (MS Word, PowerPoint, Excel, MS Project, Visio).
• Working knowledge of CAS compliance and safety regulations.
• Demonstrated knowledge of PMBOK/PMI methodologies.
• Proven project management skills—scheduling, on‑time delivery, managing customer expectations, stakeholder management.

Additional Qualifications

• Excellent written, verbal, interpersonal, communication and negotiation skills.
• Proficient in project task estimation, resource scheduling, risk management, and issue management.
• Resourceful in researching and recommending solutions; able to recognize and pursue potential sales leads.
• Ability to work under pressure and meet tight deadlines.
• Superior problem‑solving, analytical and decision‑making skills.
• Ability to identify issues, seek solutions and gain consensus on outcomes.
• Strong relationship‑building skills with both technical and non‑technical resources.
• Highly disciplined, self‑motivated, delivery‑focused and able to multitask effectively.
• Team player adaptable to changing environments.
• Ability to coordinate with third‑party vendors outside contractual requirements.
• Ability to support field service activities when project activity is limited (e.g., bearing replacements, equipment movement safety).

Background / Clearance Requirements

• May require Sensitive Security Information (SSI) access and vetting via the TSA.
• May require a U.S. Personal Security Clearance.
• Position is with a Federal Contractor and a drug‑free workplace; a drug test may be required prior to or during employment as permitted by law.

Benefits & Compensation

• Salary range: $65,760 – $180,200 per year, varying by location, skills, knowledge, and experience.
• Potential incentive compensation (discretionary annual bonus or commissions).
• Comprehensive benefits package including:
  • Healthcare coverage
  • 401(k) savings plan
  • Company holidays, vacation, sick time, parental leave
  • Employee assistance program
• Opportunities for training, career growth locally and globally, and an inclusive work environment focused on safety and wellbeing.
• Flexible benefits to suit individual lifestyle needs.