Service Project Manager

What You'll Do:

Special Project Team Oversight:

• Ensure team is tracking project timelines: start dates, completions dates, milestones, etc. for multiple projects.
• Ensure targeted milestones and risk are captured and reviewed by team and stake holders.
• Ensure team coordination with various internal parties (purchasing/billing) regarding backorders and payments.
• Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.

Quotes Generation:

• Generate quotes for projects and ensure scope of work is clear, concise, and pricing is consistent with service margin and price book(s).
• Weekly check-ins with PM/PC on projects to ensure necessary approvals have been received, and timelines are met.
• Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.

Department/Personnel Management:

• Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
• Provide feedback to team members to ensure key performance metrics are met.
• Manage Timesheets for hourly employees.
• Responsible for all team management activities including hire/fire and performance management.
• Responsible for ensuring projects meet required margins and revenue targets.

Inspections Department Oversight:

• Track overdue inspections and ensure timely completion.
• Act as a point of contact to handle team escalations.
• Receive recurring contracts and generate tasks for team and D365 to control the inspections.

Customer Interaction:

• Attend customer planning meetings to gather all necessary information for the project process.
• Serve as point of escalation and quality control.
• Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.

What You'll Need:

• Associate's Degree or combination of project management and security industry experience - Preferred.
• Minimum of 5 years of project management experience - Required
• 7+ years - preferred.
• Minimum of 2 years of supervisory experience - Required.
• Knowledge of security systems; experience in the security industry - Required.
• Computer proficiency with MS Office - Required.
• Strong organization skills - Required.
• PMP Certification and/or D365 Knowledge - Preferred.

What You'll Get:

We offer a "Total Rewards" package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)