Service Technologist

Service Technologist

Location: Onsite in Vaughan (Concord), ON + 30% travel to Canada and the US
Salary: $75,000 – $125,000+

About our client

• Our client is a leading Canadian manufacturer of engineered rotating equipment for the wire, cable, umbilical, and hose industries.
• They design and build high‑performance machinery such as armouring, stranding, cabling, and taping lines, serving customers across North America and globally.
• With a strong focus on innovation, quality, and customer partnership, they are a trusted OEM partner in the industrial machinery space and are well positioned for continued growth in a specialized, high‑value niche.

About the Role

• Reporting to the Electrical Engineering Manager, the Service Technologist will engage in the development of cable manufacturing machinery to rival industry leaders.
• This collaborative role involves working with cross‑functional engineering and production teams, requiring a team player mindset.
• The position is essential for our client’s engineered projects and directly impacts company growth and customer satisfaction.

Responsibilities

• Installation of engineered solutions into our client’s customers’ facilities
• Equipment and machine commissioning, including machine assembly (electrical and mechanical)
• Program installation and troubleshooting
• Machine validation and testing, including all related problem solving
• Equipment training for customers
• Customer service and preventative maintenance
• Technical writing – documenting procedures and writing compiled work instructions
• End‑user manual – validation, writing, and modifications
• End‑user machine testing – UI testing, alarm validation, and safety testing
• Service documentation – field service reports and action item reports

Job Requirements

• 3+ years of experience as a Service Technician/Technologist or Engineer working for an OEM (Original Equipment Manufacturer)
• Graduate of a 3‑year electrical or electro‑mechanical engineering technical program from a post‑secondary school or better
• Experience in Rockwell Allen Bradley PLC troubleshooting; Siemens experience is an asset
• Strong programming skills (PLCs, HMIs, drives) on the Rockwell platform
• Experience with advanced PLC / HMI programming and/or Siemens PLCs/HMIs/Drives, plus experience in the cable manufacturing industry or with similar rotary equipment, is highly preferred
• Good knowledge of VFDs, including operation, setup, and tuning
• Excellent mechanical, electrical, pneumatic, and hydraulic skills and knowledge
• Ability to read and understand drawings, with the ability to assemble, understand, and solve issues
• Excellent communication skills (written and verbal); multilingual abilities are an asset (e.g., Spanish, German, Italian)
• Travel‑friendly: this position is not a road warrior, but applicants must be comfortable working 30% out of town and able to work in Canada and the US (including valid passport and no travel restrictions)
• Clean Driver’s License (G)

Physical Requirements

• Ability to lift, push, pull, and move up to 50 lbs. on a routine basis
• Ability to climb ladders and stairways regularly throughout the work shift
• Ability to observe conditions and others as a safety attendant, staying alert while seated for long periods as needed
• Ability to use hand tools, power tools, and other tools and equipment in a safe and controlled manner
• Ability to perform inspections of site, tools, and equipment
• Ability to perform behavioral observations focused on safety and process improvement
• Ability to follow safety protocols and to report any incident, unsafe act, or unsafe condition immediately to the site supervisor and safety manager