Senior ServiceNow System Analyst

About

TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change.

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

Responsibilities

• Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
• Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders.
• Participate in technical review sessions.
• Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
• Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
• Manage complexity resulting from large projects and/or multiple stakeholders.
• Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
• Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
• Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
• Manage time to balance individual work with the success of the team and the client on multiple projects.
• Coach and mentor team members as needed.

Required Qualifications

• 7+ years of experience working as a business analyst.
• 2+ years of professional services experience.
• 3+ years of ServiceNow experience including but not limited to the following:
  • Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR.
  • Building reports and dashboards for internal team use as well as end users.
  • Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each.
  • Hands on experience with modifying form and list views in ServiceNow.
  • Experience setting up and managing a Visual Task Board (VTB).
• Ability to understand business processes and translate into technical specifications.
• Working understanding of SDLC and Agile development best practices.
• Excellent oral and written communication skills (English language).
• Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches.
• Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment.
• Customer-focused approach with outstanding interpersonal skills.
• Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams.

Preferred Qualifications

• Degree or equivalent in Business, Information Systems, or Computer Science.
• ServiceNow Certified Systems Administrator (CSA).
• ITIL v3 or v4 foundations certification.
• ScrumMaster certification (CSM) and/or Leading SAFe certification.
• Understanding of Managed Service providers and how they work with various customers.
• PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification.

Job Type & Location

This is a Permanent position based out of Halethorpe, MD.

Pay and Benefits

• The pay range for this position is $84500.00 - $126700.00/yr.
• Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
• Our full-time, internal employment benefits include:
  • Medical, Dental, and Vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life and AD&D for employee and dependents)
  • Short and Long-Term Disability
  • Health Spending Account (HSA)
  • Transportation Benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.