ServiceNow Enterprise Architect

About

We are currently supporting a growing organisation looking to hire an experienced ServiceNow Enterprise Architect to lead enterprise-wide platform strategy, architecture, and transformation initiatives.

This is a senior-level opportunity for someone who can combine strong technical knowledge with business engagement, governance, and long-term platform vision across complex ServiceNow environments.

The Role

You will be responsible for:

• Defining and leading the enterprise ServiceNow architecture strategy
• Designing scalable, secure, and future-proof ServiceNow solutions
• Working closely with executive stakeholders, delivery teams, and business leaders
• Providing architectural governance and platform best practice
• Supporting enterprise transformation programmes across the ServiceNow ecosystem
• Leading architectural discussions across integrations, workflows, automation, and platform optimisation
• Driving platform standardisation, roadmap planning, and technical direction
• Mentoring architects, consultants, and technical teams

Requirements

• Extensive experience within the ServiceNow ecosystem
• Proven experience working as a ServiceNow Architect or Enterprise Architect
• Strong understanding of enterprise architecture principles and governance
• Deep knowledge of ServiceNow ITSM and broader platform capabilities
• Experience across multiple ServiceNow modules such as:
  • ITSM
  • ITOM
  • HRSD
  • CSM
  • SPM
  • IRM/GRC
• Strong experience with integrations and enterprise-scale platform design
• Excellent stakeholder management and communication skills
• Experience working within large enterprise or consulting environments

Certifications

ServiceNow certifications highly desirable, including:

• CSA
• CIS certifications
• CTA/CMA exposure or experience advantageous

Working Model

This role offers a flexible working model within South Africa, with hybrid and remote options available depending on location and project requirements.

Why Join?

• Lead large-scale enterprise ServiceNow programmes
• Influence platform strategy and architectural direction
• Work alongside highly experienced ServiceNow professionals
• Strong career growth opportunities
• Competitive salary and benefits package

If you would like to learn more, please apply or reach out directly for a confidential discussion.