ServiceNow Operations Analyst / Business Analyst

About

IDR is seeking a ServiceNow Operations Analyst / Business Analyst to join one of our top clients for a hybrid opportunity in Brentwood, TN. This role focuses on supporting a rapidly growing healthcare organization by managing and optimizing the ServiceNow platform used across multiple locations nationwide. The organization is expanding quickly, and this position offers a chance to be a key platform owner and driver of improvements within the enterprise ITSM environment.

Position Overview for the ServiceNow Operations Analyst / Business Analyst:

• Serve as the primary owner of the ServiceNow platform, ensuring performance, scalability, and alignment with business needs
• Troubleshoot and resolve issues within ServiceNow, identifying root causes and implementing solutions
• Configure and modify ServiceNow workflows, forms, and functionality to support evolving operational requirements
• Analyze platform data and reporting to identify trends, inefficiencies, and opportunities for improvement
• Partner with IT leadership, support teams, and business stakeholders to prioritize enhancements and platform initiatives

Requirements for the ServiceNow Operations Analyst / Business Analyst:

• Hands-on experience with ServiceNow administration, configuration, or platform support (beyond end-user experience)
• Proven ability to troubleshoot and resolve technical issues within ServiceNow
• Experience with reporting, data analysis, and translating insights into actionable solutions
• Strong understanding of ITSM processes and ticketing systems
• Ability to manage multiple priorities in a fast-paced, high-growth environment

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.