ServiceNow Platform Engineer

Responsibilities

• Participate in the architecture and design of new and existing systems.
• Develop and maintain system and software documentation, including system requirements, design documents, and user manuals.
• Monitor and troubleshoot system and software environments, identifying and resolving technical issues as required.
• Integrate systems using programming, automation scripts, APIs, and runbooks.
• Develop automation scripts using Bash, Python, and PowerShell for reporting and task automation.
• Design, develop, and maintain ServiceNow platform components, including custom applications, workflows, integrations, automation, and dashboards.
• Design Service Level Indicators (SLIs) and implement high‐quality telemetry (metrics, logs, traces) to support accurate SLO calculations.
• Build dashboards, alerts, and automated reporting to track SLA/SLO compliance and error budgets.
• Administer Microsoft Entra identity services and maintain secure access controls and directory configuration.
• Configure and optimize Microsoft Intune Conditional Access policies to enforce secure access to enterprise resources.
• Develop and enforce compliance policies to ensure secure, standards-aligned system operation.
• Navigate and utilize the ServiceNow ITSM tool for incident, request, change, and project management.
• Maintain knowledge of cloud service models (SaaS, IaaS, PaaS).
• Participate in Agile/Scrum development processes.
• Maintain knowledge of the software development lifecycle, including testing, release management, and deployment processes.

Minimum of 5 Years of Experience

• Systems engineering.
• Scripting in Bash, Python, and PowerShell.
• Windows native API work, API integrations, runbooks, and automated system integration.
• Working with commercial, open‐source, and cloud solutions (SaaS, IaaS, PaaS).
• Microsoft Entra administration.
• Managing enterprise compliance policies.
• ServiceNow development: custom apps, workflows, integrations, automation, and scripting (JavaScript, Glide, API development).

Optional Experience

• Design and manage Microsoft Entra Purview Data Loss Prevention (DLP) and Role-Based Access Control (RBAC) policies.
• Zscaler cloud security platforms (ZIA/ZPA).
• SolarWinds, Dynatrace, or similar monitoring platforms.

Other Requirements

• 4+ years contributing to system architecture and design (patterns, reliability, scalability).
• 4+ years monitoring and troubleshooting systems and software environments.
• Experience with Microsoft Intune configuration policies.

Qualifications

• Eligible for Public Trust suitability.
• Bachelor's degree in Computer Science or a related field.
• ITIL v3/v4 certification preferred.
• Excellent communication skills.