ServiceNow Project Manager

About the Job: • Job Title: ServiceNow Project Manager • Skills : ServiceNow multi-modules Implementation, BRD, Agile - Scrum, Project Planning, PMP • Experience Required : 10+ Years • Location: Chennai, Pune, Indore • Notice Period: Immediate Joiners Preferred - 15 days preferred

Job Description: • Lead end-to-end ServiceNow implementations across multiple modules (ITSM, ITOM, CSM, HRSD, etc.) • Own full project lifecycle: requirement gathering design development deployment support • Drive business workshops and convert requirements into detailed BRDs and functional documents • Define and manage project scope, timelines, budget, and resource planning • Lead Agile ceremonies: Sprint Planning, Daily Stand-ups, Reviews, Retrospectives • Act as the primary point of contact for stakeholders, leadership, and clients • Ensure adherence to PMP-based project governance and delivery standards • Manage risks, dependencies, and escalation handling effectively • Collaborate with architects and technical teams for scalable solution design • Ensure quality delivery, compliance, and SLA adherence • Drive user adoption, change management, and post-go-live support

Required Skills & Experience • 10+ years of IT experience with significant experience in ServiceNow project delivery • Proven track record in multi-module ServiceNow implementations • Strong experience in BRD creation, requirement analysis, and stakeholder discussions • Hands-on exposure to Agile / Scrum methodologies • Expertise in Project Planning, Estimation, and Delivery Management • Strong knowledge of SDLC and ITIL processes • Excellent communication, leadership, and stakeholder management skills

Preferred Qualifications • PMP Certification (highly preferred) • ServiceNow certifications (CSA, CIS – ITSM/CSM/HRSD, etc.) • Experience in managing enterprise-level or global ServiceNow programs • Exposure to DevOps / CI-CD in ServiceNow ecosystem is a plus

Key Competencies • Strategic Thinking & Leadership • Stakeholder & Client Management • Risk & Issue Management • Decision Making & Problem Solving • Delivery Excellence

About the Company:

InfoBeans is a global digital transformation and product engineering company, enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. With over 1,700 team members across the globe, we specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services.

At InfoBeans, we live by our core purpose of 'Creating WOW!'—for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces. Link: https://infobeans.ai/