ServiceNow QA Engineer

About Our Client

Our client is a leading UK-based provider of independent medical reporting, rehabilitation, and related services, supporting the insurance and legal sectors.

Operating at scale, the business plays a key role in managing personal injury and insurance claims- bringing together legal professionals, insurers, and medical experts through streamlined, technology-driven processes.

With a strong focus on continuous improvement and digital transformation, the organisation is investing in its core platforms to enhance service delivery, optimise workflows, and drive greater operational efficiency.

Purpose of Role

We’re looking for a detail-oriented and process-driven ServiceNow QA Engineer to play a key role in ensuring the quality, stability, and scalability of a complex ServiceNow environment.

This is not just UI testing, you’ll be deeply involved in validating end-to-end business processes, data integrity, and platform-wide impacts across multiple modules and integrations.

You’ll work closely with developers, administrators, and stakeholders to ensure that every release is robust, reliable, and aligned to business needs.

Duties & Responsibilities

• Design, execute, and maintain test cases and regression test suites
• Validate end-to-end workflows across modules such as Incident, Change, and Service Requests
• Perform data validation across records, business rules, and state transitions
• Identify downstream impacts of changes across the platform
• Support and enhance automated testing using ServiceNow ATF
• Test integrations and APIs between ServiceNow and external systems
• Work within structured release cycles (dev / test / production environments, update sets, CI/CD)
• Collaborate with technical and non-technical stakeholders to ensure quality across the full delivery lifecycle

Role Requirements

Skills & Attributes

• Strong understanding of ServiceNow platform fundamentals (tables, workflows, ACLs, forms)
• Proven experience testing end-to-end ServiceNow processes
• Solid background in test design, execution, and regression testing
• Experience with ServiceNow Automated Test Framework (ATF)
• Understanding of integrations and API testing
• Familiarity with release management and deployment processes

Certifications (Essential & Preferred)

• ServiceNow Certified System Administrator (CSA) – essential
• ServiceNow Certified Application Developer (CAD) – highly advantageous
• ServiceNow Implementation Specialist (e.g. ITSM, CSM) – beneficial

This Role Is a Great Fit If You:

• Tests business processes end-to-end, not just what’s happening on the screen
• Naturally understands how data flows through the platform and where things can break
• Thinks beyond the task in front of you - you’re always considering the downstream impact across modules and systems
• Brings a structured, scalable approach to QA, with a mindset towards automation (especially using ATF where it adds value)

Working Hours: 09:00 - 17:00 BST