ServiceNow Developer (HRSD/ITSM) | Servicenow & Sharepoint Online Development - ServiceNow Enhancements/ServiceNow Development [NSF0066066]

About the Role

ProSidian seeks a ServiceNow Developer (HRSD/ITSM) to support program work for a federal science agency’s Human Capital modernization. The position is located in the Mid‑Atlantic region (Hybrid in Alexandria, VA) and is classified under the Senior Systems Developer labor category. The role focuses on developing and configuring ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to improve operational efficiency, enable digital transformation, and support data‑driven decision‑making for government and public‑service clients such as the National Science Foundation (NSF).

Responsibilities

• Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions for workflow automation, dashboarding, and employee experience initiatives.
• Implement custom ServiceNow applications, workflows, and automation features.
• Build, configure, test, and maintain solution components supporting ServiceNow development, including integrations.
• Document deployment and support procedures.
• Facilitate seamless integration of IT systems and workforce planning tools.
• Optimize service delivery through performance‑based outcomes and SLAs.
• Support regulatory compliance and adherence to federal human capital management policies.

Qualifications

• Education: Bachelor’s degree in an IT‑related field.
• Experience: 5+ years of ServiceNow development experience.
• Citizenship: Must be a United States citizen (no visa sponsorship).

Desired Skills & Competencies

• ServiceNow scripting and development expertise (HRSD, ITSM, App Engine, Virtual Agent).
• Technical execution and ability to work independently on complex deliverables.
• Proficiency in project management methodologies and tools.
• Strong leadership, interpersonal, and communication skills (oral and written).
• Excellent analytical, organizational, and time‑management abilities.
• Ability to adapt to changing project requirements, multitask, and pay close attention to detail.

Additional Requirements

• Proficiency with Microsoft Office suite (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, data‑analytics tools, and Visio.
• Commitment to collaborative problem‑solving across private, public, and social sectors.
• Curiosity, humility, and a willingness to continuously learn, share, and grow.

Benefits and Highlights

• Competitive Compensation with group health benefits, pre‑tax employee benefits, and performance incentives.
• Group Medical/Dental/Vision Insurance (high‑deductible and PPO options).
• 401(k) Retirement Savings Plan with company match and pre‑tax contributions.
• Vacation & PTO: 2 weeks vacation, 3 sick days, 10 company holidays, plus government holidays.
• Pre‑Tax Payment Programs (Flexible Spending Account).
• Purchasing Discounts & Savings Plans through Corporate Perks.
• Security Clearance (valuable asset for federal engagements).
• Referral Bonus Program (up to $5,000 for successful referrals).
• Performance Incentives tied to client engagements.
• Supplemental Life/Accidental Death & Dismemberment Insurance.
• Short‑ and Long‑Term Disability Insurance.