ServiceNow Solutions Architect / Technical Consultant (ITSM, ITOM)

About

Techpeople.US, Inc is seeking a ServiceNow Solutions Architect / Technical Consultant (ITSM, ITOM) to lead the design and implementation of ITSM and ITOM modules, including CMDB, Discovery, Event Management, and Service Mapping.

Skills And Experience

• Experience in REST/SOAP web services and API integrations.
• ServiceNow experience with a focus on ITSM and ITOM architecture and implementation.
• Strong proficiency in ServiceNow modules: Incident, Problem, Change, CMDB, Discovery, Event Management, and Service Mapping.
• Excellent communication and interpersonal skills.
• Ability to work effectively with stakeholders and IT teams to gather requirements and develop solutions.
• Familiarity with project management methodologies, such as Agile or Waterfall.
• Certified ServiceNow System Administrator

Prefer / Strongly Desire

• ServiceNow certifications - Certified Implementation Specialist in ITSM, ITOM – Discovery, Service Mapping, Event Management.
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

Roles and Responsibilities:

• Design and develop the technical architecture for the ServiceNow platform, ensuring that it aligns with the client’s current and future business needs.
• Lead design and implementation of ITSM and ITOM modules, including CMDB, Discovery, Event Management, and Service Mapping.
• Develop integration strategies with external systems and tools.
• Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
• Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.
• Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.
• Collaborate with project managers and business analysts to translate business requirements into technical solutions.
• Act as a subject matter expert, providing technical support and training to end-users and stakeholders.
• Stay updated with the latest ServiceNow features and technologies, making recommendations for improvements and upgrades.
• Experience in implementing projects such as ITSM, ITOM and Integrations is required.

Why Join Us?

At TechPeople / AscendWorksNow, we move beyond standard implementations. We are building the future of autonomous enterprise operations. You will have the autonomy to design cutting-edge solutions for global clients and work alongside a team with decades of industry-leading expertise.

##RESPONDENTS [ please read carefully ]

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Any equivocation or misrepresentation will be reported to USCIS and BBB.