ServiceNow UX Designer / Enablement Specialist

About Us

We Miracle Software Systems are looking for a ServiceNow UX Designer who can go beyond visual design and focus on user adoption, enablement, and creating intuitive enterprise experiences. If you enjoy simplifying complex systems and improving user engagement, this role is for you.

Position Description

We are seeking a ServiceNow Designer with a strong focus on user experience and enablement. This role emphasizes translating technical concepts into user-friendly solutions, improving platform usability, and driving adoption across enterprise users.

Key Responsibilities

• Design intuitive and user-centric solutions within the ServiceNow platform
• Translate complex technical concepts into simple user experiences
• Drive platform adoption through UX and enablement strategies
• Conduct user research to identify pain points and improvements
• Create training materials (videos, guides, workshops)
• Collaborate with cross-functional teams to enhance overall UX

Required Skills

• ServiceNow Platform Experience
• UX / UI Design
• User Research & Usability
• Communication & Enablement Skills

Preferred Skills

• Experience with ServiceNow modules (ITSM, CMDB)
• Training & Documentation Creation
• Enterprise Platform UX

Experience Required

• 8+ years required including 1 year of experience in ServiceNow (flexible for strong UX profiles)
• Proven experience in UX design for enterprise platforms
• Experience creating enablement and training materials