Services Project Coordinator

About

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

Your Impact

The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for tracking progress, documenting all interactions, addressing issues and communicating with customers, service providers, stores and vendors in a timely manner to keep the job going.

To accomplish this, the Services Project Coordinator must have excellent customer service and problem-solving skills with the ability to adapt to change. The Services Project Coordinator will collaborate directly with customers, service providers, stores and peers to deliver the desired customer experience. The Services Project Coordinator will receive regular feedback and coaching from his/her leader and must be receptive and able to incorporate the feedback to improve skills and enhance performance on a continual basis. This position is in a fast-paced environment and schedules may include night and/or weekend hours.

What You Will Do

• Answer inbound calls from customers, service providers and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
• Conduct initial contact with customers and service providers to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues post project completion, including assessment of related costs.
• Submit accurate documentation of all interactions related to the project in appropriate technology tools.
• Practice active listening skills with customers, service providers, stores and vendors.
• Deliver consistent service by referring to and executing defined processes.
• Drive for results by consistently achieving goals and completing tasks on time.
• Build effective relationships with others by organizing and sharing information.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses and participate in team meetings and developmental sessions.

Minimum Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• 1-3 years’ experience in a customer-facing role.

Preferred Skills/Education

• Bachelor’s degree in a related field.
• 1 year experience in project coordination or the remodeling/construction industry.
• 1 year experience working in a Project Management function.
• Experience in a contact center environment.

Pay Range

$17.73 – $29.61 / hour

Lowe’s hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe’s salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer.

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