Site Manager (Security)

About Excellerate Services

Excellerate Services is an integrated facilities services provider operating across Africa, the Middle East, and the UK and Ireland. The company specializes in delivering soft services that ensure properties remain secure, hygienic, well-maintained, and equipped to provide a positive experience for occupants and visitors. Committed to customer satisfaction, Excellerate Services prides itself on upholding core values of transparency, accountability, and innovation to make a meaningful impact. With a dedication to creating inclusive environments, the organization fosters a culture where every individual has the opportunity to thrive. Excellerate Services takes pride in maintaining safe, secure, and inviting spaces for its clients.

Role Description

The Site Manager (Security) is responsible for the effective day-to-day management of site-based security operations, ensuring contractual compliance, disciplined manpower management, proactive risk control, and high-quality client service delivery in line with Excellerate Services Group standards, client SLAs, and statutory requirements.

KEY RESPONSIBILITIES:

• Responsible for supervising security officers on site and ensuring all posts are manned according to the roster and post instructions.
• Reports any shortages, late arrivals, or deployment issues immediately to the Key Accounts Manager.
• Responsible for monitoring attendance, timekeeping, and conduct of security officers on site in line with the Company Code of Conduct.
• Escalates disciplinary issues and supports investigations as instructed by management.
• Responsible for coordinating the immediate site response to incidents and ensuring incidents are logged accurately in the occurrence book.
• Escalates incidents and submits reports to management within required time frames.
• Responsible for ensuring that any workplace injury, accident, or health and safety incident is reported immediately to management in line with company procedures.
• Responsible for day-to-day communication with the client regarding site issues and operational matters.
• Refers complaints, service concerns, and requests for changes to management for action.
• Responsible for checking access control registers daily to ensure entries are completed correctly and legibly.
• Reports irregularities and submits exception information to management.
• Responsible for checking that issued equipment and uniforms are worn correctly and are serviceable on site.
• Reports equipment shortages, defects, or losses to management for corrective action.
• Responsible for conducting after-hours site visits, standby duties, and responding to urgent operational calls when required.

Qualifications

• Matric (Grade 12) – essential
• PSIRA registration (minimum Grade C; Grade B advantageous depending on site)
• Minimum 2–4 years’ experience in the security industry
• At least 1–2 years’ experience in a site supervisory or acting site manager role
• Working knowledge of company SOPs and client site requirements
• Basic understanding of Health & Safety procedures and incident reporting
• Computer literacy with working knowledge of MS Word and basic Excel
• Ability to complete reports and maintain site documentation.